Client Relations Specialist - Bilingual (Spanish/English)

YWCA of Annapolis & Anne Arundel County; Arnold (MD); On-site; USD 38,000 - 48,000; Full time

Job summary

The YWCA of Annapolis & Anne Arundel County is seeking a Client Relations Representative to serve as the first contact for clients and visitors, providing courteous service and efficient administrative support. You'll handle scheduling, triage client needs, billing, data entry, and reporting, while ensuring privacy and accuracy in records.

Under the Administrative Manager's supervision, you will support program operations, coordinate referrals, manage office systems, and contribute to a

Qualifications

• Must have excellent customer service and problem solving skills.
• Proficiency in Microsoft Office and online scheduling.
• Experience with multi-line telephone systems.
• Ability to navigate client/medical record software.
• Clear, concise writing and strong attention to detail.
• Bilingual (Spanish/English) encouraged.

Responsibilities

• Greet clients, visitors and callers; maintain the switchboard.
• Provide resource and referral information to callers/visitors; triage client needs.
• Schedule appointments; assign clients to therapists; use agency database for records.
• Process incoming payments and donations; manage office supplies.
• Oversee conference room scheduling and on-site duties; office opening/closing.

Skills

Customer service

Problem solving

Multi-line telephone

Client/medical record software

Clear writing

Attention to detail

Bilingual (Spanish/English)

Tools

Microsoft Office

Job description

The YWCA of Annapolis & Anne Arundel County is seeking a Client Relations Representative to serve as the first contact for clients and visitors, providing courteous service and efficient administrative support. You'll handle scheduling, triage client needs, billing, data entry, and reporting, while ensuring privacy and accuracy in records.

Under the Administrative Manager's supervision, you will support program operations, coordinate referrals, manage office systems, and contribute to a