Client Relationship Associate

Kids for the Future; El Paso (TX); On-site; USD 15,000 - 18,000; Full time

Benefits offered by this job

YWCA Membership

Life Insurance

Medical, Dental and Vision

Job summary

YWCA El Paso del Norte Region is seeking a Client Relations Associate to serve as the primary contact for members, visitors, and prospects, delivering outstanding service at the front desk and supporting membership growth.

You will conduct tours, handle inquiries, and assist with program enrollment while maintaining accurate administrative processes and customer relations. Proficiency in English and Spanish is required to engage a diverse community, with responsibilities across FT and PT shifts.

Qualifications

• High school diploma or equivalent required; college coursework preferred.
• Minimum one year of customer service experience; sales or call center experience preferred.
• Ability to follow structured call handling and sales procedures.
• Bilingual English/Spanish required.

Responsibilities

• Serve as primary contact for members, participants, prospects, and visitors.
• Deliver exceptional customer service while managing front desk operations.
• Support membership sales and program enrollment goals.
• Coordinate tours and follow up on inquiries to drive engagement.

Skills

Customer service

Sales experience

CRM software

Bilingual English/Spanish

Education

High school diploma

Two years college coursework

Tools

CRM software

Job description

Join Team YWCA and join a team that makes a difference!

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• Location 1600 Brown St., Bldg B,El Paso, TX, 79902,United States
• Base Pay $11.00 / Year
• Employee Type FT Non-Exempt
• Required Degree High school

COMPANY OVERVIEW:

The YWCA El Paso del Norte Region is the largest and most comprehensive YWCA in the United States. We are dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity for all.

Become part of our amazing team—exciting opportunities are waiting for you! Join us in making a difference while growing your career with purpose and passion.

Employment Benefits Include:

• Free membership to any of our YWCA locations
• Indoor heated pools open year-round for water aerobics
• Two locations offering lap swimming (East and Central)
• Access to weight rooms and cardio equipment at all locations
• Fitness classes including Yoga, Pilates, Aquacise, and Zumba

Join a team committed to strengthening our community while supporting your personal and professional growth.

Katharine White Harvey Branch - 313 Bartlett Dr. El Paso, TX. 79912

Shirley Leavell Branch - 10712 Sam Snead Dr. El Paso, TX. 79935

Joyce Jaynes Branch - 1600 Brown St. El Paso, TX. 79902

FT & PT (15-40hrs)

JOB SUMMARY:

Under general supervision, the Client Relations Associate serves as the primary point of contact for members, participants, prospects, and visitors. This position is responsible for delivering exceptional, high-level customer service while managing front desk operations, implementing call handling procedures, conducting prospect follow-up, scheduling and conducting tours, and supporting membership sales and program enrollment goals.

The Client Relations Associate plays a critical role in creating a welcoming first impression, converting inquiries into active participants, and ensuring accurate financial and administrative processes that support branch operations and revenue growth.

JOB QUALIFICATIONS:

• High School diploma or equivalent required. Preferred: two (2) years of college coursework or equivalent experience in business, finance, sales, marketing, or related field.
• Minimum one (1) year of customer service experience required; sales or call center experience preferred.
• Demonstrated ability to follow structured call handling and sales procedures.
• Strong interpersonal skills with ability to build rapport quickly and handle objections professionally.
• Ability to multitask in a fast-paced environment with frequent interruptions.
• Working knowledge of PC systems and Microsoft Office required; experience with CRM or membership software preferred.
• Professional demeanor, positive attitude, and polished appearance consistent with agency standards.
• Current CPR and First Aid certification required (must be maintained throughout employment).
• May be required to have access to personal vehicle with valid driver’s license and proof of sufficient liability insurance if assignments required multi-sites.
• Bi-lingual capability in English/Spanish required.

ANTICIPATED BENEFITS:

• YWCA Membership and Program Discounts
• Basic Life Insurance, Retirement
• Medical, Dental and Vision