Client Relations Representative (CRR)

YWCA of Annapolis & Anne Arundel County; Arnold (MD); On-site; USD 38,000 - 48,000; Full time

Job summary

The YWCA of Annapolis & Anne Arundel County is seeking a Client Relations Representative to serve as the first contact for clients and visitors, providing courteous service and efficient administrative support. You'll handle scheduling, triage client needs, billing, data entry, and reporting, while ensuring privacy and accuracy in records.

Under the Administrative Manager's supervision, you will support program operations, coordinate referrals, manage office systems, and contribute to a

Qualifications

• Must have excellent customer service and problem solving skills.
• Proficiency in Microsoft Office and online scheduling.
• Experience with multi-line telephone systems.
• Ability to navigate client/medical record software.
• Clear, concise writing and strong attention to detail.
• Bilingual (Spanish/English) encouraged.

Responsibilities

• Greet clients, visitors and callers; maintain the switchboard.
• Provide resource and referral information to callers/visitors; triage client needs.
• Schedule appointments; assign clients to therapists; use agency database for records.
• Process incoming payments and donations; manage office supplies.
• Oversee conference room scheduling and on-site duties; office opening/closing.

Skills

Customer service

Problem solving

Multi-line telephone

Client/medical record software

Clear writing

Attention to detail

Bilingual (Spanish/English)

Tools

Microsoft Office

Job description

The YWCA of Annapolis & Anne Arundel County's mission lives in the soul of everyone at the YWCA of Annapolis & Anne Arundel County because we demand a world of equity and human decency as we operate the county's only domestic violence safe house. We envision a world of opportunity. We commit ourselves to the work of justice every day.

Working under the supervision of the Administrative Manager, the Client Relations Representative (CRR) is a first point of contact for the organization and is well versed in operational and programmatic operations at the YWCA. The CRR helps to set the positive service-oriented tone of the agency and provides general office support including scheduling, triaging client needs, resource and referral, programmatic billing, completing reporting requirements, data entry, data compilation, database management, community engagement, and other administrative functions as assigned.

Essential Job Functions

General Office Administration

Greet clients, visitors and callers; Maintain the switchboard; Provide resource and referral information to callers/visitors; Ensure cross training in residential program and regularly support on-site functions; Assign clients to therapist and schedule appointments; Utilize agency database(s) for client record, reporting and query purposes; Process incoming payments; Process in-kind donations; Inventory and order office supplies; Maintain current employee contact list; Oversee conference room scheduling and utilization; Perform office opening and/or closing duties.

Events and Programming

Coordinate annual holiday giving program including "thank you" letters and tracking; Assist with staff activity/recognition events; Assist manager with volunteer program.

Non-essential Job Functions

Deliver community outreach presentations as assigned by supervisor; Obtain knowledge of policies and procedures of all YWCA programs.

Requirements:

• Excellent customer service and problem-solving skills;
• Proficient in Microsoft Office and online scheduling;
• Experience with multi-line telephone;
• Ability to properly navigate client/medical record software;
• Clear and concise writing;
• Attention to detail;
• Ability to operate standard office equipment.

Additional Skills/Abilities/Qualifications

• Clear understanding and ability to effectively prioritize;
• Familiarity or willingness to learn about crisis intervention needs/services as well as community resources;
• Ability to work well either alone or as part of a team;
• Clear background check;
• Bilingual (Spanish/English) applicants encouraged.