Bilingual Client Relations & Care Scheduler

Homecentris-Healthcare; Lanham (MD); On-site; USD 54,443,000 - 63,039,000; Full time

Benefits offered by this job

Health insurance benefits

Paid time off

Retirement savings plan

Job summary

HomeCentris is seeking a bilingual Client Relationship Specialist (Spanish/English) in Lanham, MD for a regular full-time, on-site role. Primary duties include client intake, onboarding, and ongoing relationship management with families seeking home care services.

The position emphasizes strong communication, coordination with caregivers and nurses, and adherence to regulatory documentation, ensuring high-quality client experiences.

Qualifications

• Two years of scheduling experience.
• Previous experience in client relations, customer service, or healthcare administration (Preferred).
• Knowledge of home health care services and industry regulations preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency in Microsoft Office Suite and electronic health record (EHR) systems.

Responsibilities

• Client Intake and Assessment: Conduct initial assessments with clients and their families to determine their needs, preferences, and goals for home health care services.
• Client Onboarding: Coordinate the onboarding process for new clients, including completing necessary paperwork, explaining service offerings, and addressing any questions or concerns.
• Client Communication: Serve as the primary point of contact for clients and their families, providing regular updates on care plans, scheduling, and any changes to services.
• Relationship Building: Develop and nurture strong relationships with clients and their families to ensure satisfaction with services and address any issues or concerns promptly.
• Care Coordination: Collaborate with internal teams, including caregivers, nurses, and administrative staff, to ensure seamless coordination of care and timely resolution of client-related issues.
• Quality Assurance: Monitor the quality of care provided to clients, conduct satisfaction surveys, and gather feedback to identify areas for improvement and implement corrective actions as needed.
• Community Outreach: Represent the agency at community events, networking functions, and industry conferences to promote services and generate referrals.
• Documentation: Maintain accurate and up-to-date records of client interactions, care plans, and service agreements in compliance with regulatory requirements.

Skills

Scheduling experience

Customer service

Bilingual Spanish/English

Communication skills

Organizational skills

Tools

Microsoft Office

EHR systems

Job description

HomeCentris is seeking a bilingual Client Relationship Specialist (Spanish/English) in Lanham, MD for a regular full-time, on-site role. Primary duties include client intake, onboarding, and ongoing relationship management with families seeking home care services.

The position emphasizes strong communication, coordination with caregivers and nurses, and adherence to regulatory documentation, ensuring high-quality client experiences.