Client Relations Specialist

Lovet Pet Health Care; Phoenix (AZ); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

3 weeks PTO

7 paid holidays

Scrub allowance

Health, Dental, Vision, and HSA

Paid parental leave

Hands-on training and mentorship

Personal and professional development

Job summary

Lovet Pet Health Care is seeking a Client Relations Specialist (Front Desk Receptionist) in Arizona. You will be the first and last face for clients, greeting patients with warmth and compassion while updating records and handling payments.

Join a growing animal hospital network with extensive training, development opportunities, and a focus on patient care. We value friendly, reliable frontline staff who help build trust with clients.

Qualifications

• Has high school diploma or equivalent (preferred).
• Excellent customer service and communication abilities.
• Able to greet clients warmly and manage front desk tasks.

Responsibilities

• Greet patients and clients with a warm, friendly demeanor.
• Answer questions and refer to appropriate team member as needed.
• Update patient records.
• Collect and process payments.
• Retrieve prescriptions.
• Assist clients with pet supplies and grooming purchases.
• Maintain the front lobby area in a clean, neat, and orderly manner.

Skills

Interpersonal skills

Oral communication

Phone etiquette

Typing

Education

High school diploma

Job description

We’re hiring a Client Relations Specialist (Front Desk Receptionist) for our growing animal hospital.

Salary: $17 - $21.50 / hour

Benefits Of Being Part Of The Lovet Team

• 3 weeks of Paid Time Off in your first year
• 7 paid holidays
• Scrub/uniform allowance
• Health, Dental, Vision, and HSA
• Paid parental leave
• Hands on training and mentorship
• Personal and professional development and opportunities for growth

How You’ll Make a Difference

• As a Client Relations Specialist (receptionist), you are often the first and last face our clients see. When you join the Lovet team, you will help create positive, lasting impressions and build trust and loyalty with patients
• Greeting patients and clients with a warm, friendly smile and convey a calm, compassionate, and reassuring demeanor
• Help answer any questions a client may have, including referring them to another team member if needed
• Update patient records
• Collect and process payments
• Retrieve prescriptions
• Assist clients with pet supply and grooming purchases
• Maintain the front lobby area in a clean, neat, and orderly manner

How You’ll Succeed

• Comfortable interacting with furry, fuzzy, feathered, and scaly friends with calm and compassion
• Have strong interpersonal and oral communication skills.
• Have basic office skills such as typing, filing, and professional phone etiquette.
• Have your high school diploma or equivalent (preferred)

About Lovet Pet Health Care

In 1984, we opened the doors of our first animal hospital – and today, our family has grown to include over 20 locations across Arizona, Chicago and Michigan. Together, our network offers outstanding healthcare for pets, provided by a team of more than 500 veterinary care professionals.

The Aspen Group, its affiliates, related companies and supported clinical practices are proud to be Equal Opportunity Employers and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.