Client Relations Specialist - Dove Valley

Lovet Pet Health Care; Cave Creek (AZ); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

PTO 3 weeks

Holidays 7

Scrub allowance

Health insurance

Dental insurance

Vision insurance

HSA

Parental leave

Mentorship

Growth opportunities

Job summary

Lovet Pet Health Care seeks a Client Relations Specialist to greet clients, manage front desk duties, and support treatment teams. You will process payments, update records, and help customers with pet supplies and grooming purchases in a friendly, professional manner.

The role requires strong interpersonal and communication skills, a high school diploma (preferred), and the ability to create calm experiences for clients and pets in a busy clinic environment.

Qualifications

• Strong interpersonal and oral communication skills.
• Basic office skills including typing, filing, and professional phone etiquette.

Responsibilities

• Greet patients and clients with warmth and compassion.
• Maintain a calm, reassuring demeanor with clients.
• Answer questions or refer to the appropriate team member.
• Update patient records and process payments.
• Retrieve prescriptions and assist with pet supplies and grooming purchases.
• Keep the front lobby tidy and welcoming.

Skills

Interpersonal skills

Oral communication

Typing

Filing

Phone etiquette

Education

High school diploma or equivalent

Job description

We’re hiring a Client Relations Specialist (Front Desk Receptionist) for our growing animal hospital in Dove Valley.

Salary: $18 - $21.00 / hour

Benefits Of Being Part Of The Lovet Team

• 3 weeks of Paid Time Off in your first year
• 7 paid holidays
• Scrub/uniform allowance
• Health, Dental, Vision, and HSA
• Paid parental leave
• Hands on training and mentorship
• Personal and professional development and opportunities for growth

How You’ll Make a Difference

• As a Client Relations Specialist (receptionist), you are often the first and last face our clients see. When you join the Lovet team, you will help create positive, lasting impressions and build trust and loyalty with patients
• Greeting patients and clients with a warm, friendly smile and convey a calm, compassionate, and reassuring demeanor
• Help answer any questions a client may have, including referring them to another team member if needed
• Update patient records
• Collect and process payments
• Retrieve prescriptions
• Assist clients with pet supply and grooming purchases
• Maintain the front lobby area in a clean, neat, and orderly manner

How You’ll Succeed

• Comfortable interacting with furry, fuzzy, feathered, and scaly friends with calm and compassion
• Have strong interpersonal and oral communication skills.
• Have basic office skills such as typing, filing, and professional phone etiquette.
• Have your high school diploma or equivalent (preferred)

About Lovet Pet Health Care

In 1984, we opened the doors of our first animal hospital – and today, our family has grown to include over 20 locations across Arizona, Chicago and Michigan. Together, our network offers outstanding healthcare for pets, provided by a team of more than 500 veterinary care professionals.

TAG-The Aspen Group, its affiliates, related companies and supported clinical practices are proud to be Equal Opportunity Employers and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.