Client Relations Specialist

8018 Norterra Animal Hospital, LLC; Phoenix (AZ); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

3 weeks PTO in first year

7 paid holidays

Scrub/uniform allowance

Health, Dental, Vision, and HSA

Paid parental leave

Hands on training and mentorship

Personal and professional development

Job summary

Lovet Pet Health Care in Phoenix, AZ is hiring a Client Relations Specialist (Front Desk Receptionist) to welcome clients and manage front desk operations. The role offers an hourly wage of $17 to $21.50 and includes hands-on training and mentorship.

You will update patient records, handle payments, assist with purchases, and ensure a clean lobby while delivering compassionate service to pets and their families.

Qualifications

• High school diploma or equivalent preferred.
• Excellent communication and customer service skills.
• Ability to update patient records and process payments.
• Familiarity with POS systems is a plus.

Responsibilities

• Greet patients and clients with a warm, friendly smile and convey a calm, compassionate demeanor.
• Answer questions or refer to other team members as needed.
• Update patient records accurately.
• Collect and process payments.
• Retrieve prescriptions.
• Assist clients with pet supply and grooming purchases.
• Maintain the front lobby area in a clean, neat, and orderly manner.

Skills

Interpersonal skills

Oral communication

Customer service

Phone etiquette

Typing

Education

High school diploma or equivalent

Tools

POS system

Records software

Job description

Role Overview

We’re hiring a Client Relations Specialist (Front Desk Receptionist) for our growing animal hospital. Salary: $17 - $21.50 / hour

Benefits

• 3 weeks of Paid Time Off in your first year
• 7 paid holidays
• Scrub/uniform allowance
• Health, Dental, Vision, and HSA
• Paid parental leave
• Hands on training and mentorship
• Personal and professional development and opportunities for growth

How You’ll Make a Difference

• Greeting patients and clients with a warm, friendly smile and convey a calm, compassionate, and reassuring demeanor
• Help answer any questions a client may have, including referring them to another team member if needed
• Update patient records
• Collect and process payments
• Retrieve prescriptions
• Assist clients with pet supply and grooming purchases
• Maintain the front lobby area in a clean, neat, and orderly manner

How You’ll Succeed

• Comfortable interacting with furry, fuzzy, feathered, and scaly friends with calm and compassion
• Have strong interpersonal and oral communication skills.
• Have basic office skills such as typing, filing, and professional phone etiquette.
• Have your high school diploma or equivalent (preferred)

About Lovet Pet Health Care

In 1984, we opened the doors of our first animal hospital – and today, our family has grown to include over 20 locations across Arizona, Chicago and Michigan. Together, our network offers outstanding healthcare for pets, provided by a team of more than 500 veterinary care professionals.

The Aspen Group

TAG - The Aspen Group was built on the simple idea of bringing better healthcare to more people. The independent health care practices TAG supports, operate more than 1,300 locations in 45 states through its six consumer healthcare brands: Aspen Dental®, ClearChoice Dental Implant Centers®, WellNow Urgent Care®, Chapter Aesthetic StudioSM and AZPetVet. Combined, the practices serve more than 35,000 patients a day and more than 8 million patients each year. TAG is headquartered at 800 W. Fulton Market in Chicago. For more information, visit teamtag.com.

Equal Opportunity

TAG-The Aspen Group, its affiliates, related companies and supported clinical practices are proud to be Equal Opportunity Employers and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

At Lovet, you're not just joining a team; you're becoming part of a community that values your growth, well-being, and professional development. We offer training, tools, and a collaborative environment to support our teams in ensuring the best outcomes for each pet that visits our hospitals. Driven by our core values of collaboration, courage, clarity, and compassion, we work toward our mission of making quality vet care easier and more accessible for all pet parents. Join us in nurturing the human-animal bond through compassionate, collaborative care across our network of hospitals.