Client Relations Specialist

Action Mailing & Printing Solutions; Liberty (MO); On-site; USD 42,000 - 62,000; Full time

Job summary

Action Mailing & Printing Solutions in Liberty, MO seeks a proactive Account Manager/Client Relations Specialist to deliver superior customer service and end-to-end project management for direct mail and print projects. You will partner withSales Executives to place orders, maintain documentation, and guide clients from kickoff to final delivery.

The role emphasizes timely communication, accurate data handling, and collaboration across production teams.

Qualifications

• Excellent time management and organization.
• Experience in print or direct mail is a plus.
• Strong communication and client-relations skills.
• Ability to manage multiple accounts and priorities.

Responsibilities

• Place project orders in our software system.
• Create and maintain project documentation.
• Collaborate with clients to define project objectives and strategies.
• Move projects through departments with clear instructions.
• Obtain data, proofs and approvals from clients.
• Ensure accurate shipping and billing information is captured.
• Answer questions, resolve issues and provide guidance.
• Identify opportunities for new business through client relationships.

Skills

Time management

Customer service

Communication

Team player

Independent work

Multitasking

Education

College degree or 2 years experience

Tools

CRM software

Microsoft Office

Job description

Action Mailing & Printing Solutions is a leader in Direct Mail, Printing and Marketing Solutions. We are looking for a self-starter team player who is eager to use their client relationship and project management skills to deliver direct mail and print solutions; motivated to learn and work through hands on training and development.

This non-exempt position is on-site in Liberty, MO and is not eligible for full time remote work.

The Account Manager/Client Relations Specialist is a primary contact for our clients. In this role you will work closely with the Sales Executives to deliver superior customer service and project management from beginning to end to include:

• Placing project orders in our software program.
• Create and maintain project documentation.
• Work with clients to determine specific project objectives and help to develop strategies and tactics to effectively deliver on those objectives.
• Move project through departments with accurate and detailed instruction.
• Communicating with clients to obtain project data, instruction, proofing, and approvals.
• Ensure accurate shipping and billing information is provided.
• Answer questions, resolve issues, make corrections, and provide professional knowledge and instruction.
• Assess new business opportunities through the client relationship.

Other responsibilities include:

• Stay current on project workflow and report status or get updates at daily production meeting.
• Maintain inventory counts.
• Collaborate with project team to communicate areas of art, data, production, and shipping needs are met and resolve issues.
• Manage post project documentation and billing paperwork.
• Learn about our products and services, print industry processes and mail requirements.

Skills and Ability Requirements

• Excellent time management, organizational and problem-solving skills.
• Ability to work well on multiple tasks and under pressure.
• Active team player with a positive can-do attitude.
• Capable of working independently in a fast-paced environment.
• Appropriate sense of urgency.
• Strong communication and interpersonal skills.

Qualifications Desired

• Accuracy and Detailed Oriented
• Print industry and/or direct mail industry experience is highly desired.
• College degree or 2 years of work experience as Project Coordinator, Project Manager or Account Manager; responsible for multiple accounts.
• Production or manufacturing experience may be helpful but not required.

Action Mailing & Printing Solutions is an Equal Opportunity Employer and a drug free workplace.

Job Type: Full-time

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