Client Relations Specialist

Action Mailing Corporation; Liberty (MO); On-site; USD 42,000 - 64,000; Full time

Job summary

Action Mailing & Printing Solutions in Liberty, MO is seeking a self-starter Account Manager/Client Relations Specialist to serve as the primary client contact. You will collaborate with Sales Executives to deliver direct mail and print solutions, manage projects from start to finish, and ensure accuracy in orders, documentation, shipping and billing.

The role emphasizes strong communication, organization, and problem solving, with hands-on training and development.

Qualifications

• College degree or 2 years of experience in project coordination or account management.
• Print/direct mail industry experience is advantageous.
• Strong time management and attention to detail.

Responsibilities

• Placing project orders in our software program.
• Create and maintain project documentation.
• Work with clients to determine project objectives and help to develop strategies and tactics to effectively deliver on those objectives.
• Move project through departments with accurate and detailed instruction.
• Communicating with clients to obtain project data, instruction, proofing, and approvals.
• Ensure accurate shipping and billing information is provided.
• Answer questions, resolve issues, make corrections, and provide professional knowledge and instruction.
• Assess new business opportunities through the client relationship.
• Stay current on project workflow and report status or get updates at daily production meeting.
• Maintain inventory counts.
• Collaborate with project team to communicate areas of art, data, production, and shipping needs are met and resolve issues.
• Manage post project documentation and billing paperwork.
• Learn about our products and services, print industry processes and mail requirements.

Skills

Time management

Organization

Problem solving

Team player

Independent work

Communication skills

Education

College degree

2 years of relevant work experience

Tools

CRM software

Job description

Action Mailing & Printing Solutions is a leader in Direct Mail, Printing and Marketing Solutions. We are looking for a self-starter team player who is eager to use their client relationship and project management skills to deliver direct mail and print solutions; motivated to learn and work through hands on training and development.

This non-exempt position is on-site in Liberty, MO and is not eligible for full time remote work.

The Account Manager/Client Relations Specialist is a primary contact for our clients. In this role you will work closely with the Sales Executives to deliver superior customer service and project management from beginning to end to include:

• Placing project orders in our software program.
• Create and maintain project documentation.
• Work with clients to determine specific project objectives and help to develop strategies and tactics to effectively deliver on those objectives.
• Move project through departments with accurate and detailed instruction.
• Communicating with clients to obtain project data, instruction, proofing, and approvals.
• Ensure accurate shipping and billing information is provided.
• Answer questions, resolve issues, make corrections, and provide professional knowledge and instruction.
• Assess new business opportunities through the client relationship.

Other responsibilities include:

• Stay current on project workflow and report status or get updates at daily production meeting.
• Maintain inventory counts.
• Collaborate with project team to communicate areas of art, data, production, and shipping needs are met and resolve issues.
• Manage post project documentation and billing paperwork.
• Learn about our products and services, print industry processes and mail requirements.

Skills and Ability Requirements

• Excellent time management, organizational and problem-solving skills.
• Ability to work well on multiple tasks and under pressure.
• Active team player with a positive can-do attitude.
• Capable of working independently in a fast-paced environment.
• Appropriate sense of urgency.
• Strong communication and interpersonal skills.

Qualifications Desired

• Accuracy and Detailed Oriented
• Print industry and/or direct mail industry experience is highly desired.
• College degree or 2 years of work experience as Project Coordinator, Project Manager or Account Manager; responsible for multiple accounts.
• Production or manufacturing experience may be helpful but not required.

Action Mailing & Printing Solutions is an Equal Opportunity Employer and a drug free workplace.

Job Type: Full-time