Client Relations & Service Specialist

Southern Home Services; Millbrook (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Weekly Paychecks

Paid Time Off

Comprehensive Benefits

Growth Opportunities

Employee discounts

Company paid life insurance

Job summary

Southern Home Services, a residential HVAC, plumbing and electrical company based in Millbrook, Alabama, is seeking a Customer Service Representative to be the first point of contact for customers and to deliver exceptional service. You will schedule service calls, update records, coordinate with technicians, and develop product knowledge to inform customers.

This non-exempt, full-time role emphasizes teamwork, empathy, and strong written and verbal communication.

Qualifications

• 1 year administrative or customer service experience in an office environment.
• Proficient with Microsoft Word, Excel and other MS Office apps.
• Strong written and verbal communication with customers and colleagues.
• Ability to manage time and prioritize tasks effectively.
• Empathy, patience, and a customer-focused approach.

Responsibilities

• Respond to incoming customer inquiries and requests with professionalism and a friendly demeanor.
• Serve as a liaison between customers, technicians, sales, and management to address service needs promptly.
• Schedule service and routine maintenance appointments efficiently.
• Maintain and update customer records for accurate future reference.
• Provide detailed information about products and services to help customers make informed decisions.
• Troubleshoot and resolve customer issues with empathy and urgency.
• Develop knowledge base of products and services to assist customers.
• Participate in in-house training on products, services, and office software.
• Additional duties as assigned.

Skills

Microsoft Office Proficiency

Customer service

Communication

Time management

Tools

ServiceTitan

Job description

Southern Home Services, a residential HVAC, plumbing and electrical company based in Millbrook, Alabama, is seeking a Customer Service Representative to be the first point of contact for customers and to deliver exceptional service. You will schedule service calls, update records, coordinate with technicians, and develop product knowledge to inform customers.

This non-exempt, full-time role emphasizes teamwork, empathy, and strong written and verbal communication.