Customer Service Representative

Southern Home Services; Millbrook (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Weekly Paychecks

Paid Time Off

Comprehensive Benefits

Growth Opportunities

Employee discounts

Company paid life insurance

Job summary

Southern Home Services, a residential HVAC, plumbing and electrical company based in Millbrook, Alabama, is seeking a Customer Service Representative to be the first point of contact for customers and to deliver exceptional service. You will schedule service calls, update records, coordinate with technicians, and develop product knowledge to inform customers.

This non-exempt, full-time role emphasizes teamwork, empathy, and strong written and verbal communication.

Qualifications

• 1 year administrative or customer service experience in an office environment.
• Proficient with Microsoft Word, Excel and other MS Office apps.
• Strong written and verbal communication with customers and colleagues.
• Ability to manage time and prioritize tasks effectively.
• Empathy, patience, and a customer-focused approach.

Responsibilities

• Respond to incoming customer inquiries and requests with professionalism and a friendly demeanor.
• Serve as a liaison between customers, technicians, sales, and management to address service needs promptly.
• Schedule service and routine maintenance appointments efficiently.
• Maintain and update customer records for accurate future reference.
• Provide detailed information about products and services to help customers make informed decisions.
• Troubleshoot and resolve customer issues with empathy and urgency.
• Develop knowledge base of products and services to assist customers.
• Participate in in-house training on products, services, and office software.
• Additional duties as assigned.

Skills

Microsoft Office Proficiency

Customer service

Communication

Time management

Tools

ServiceTitan

Job description

Southern Home Services is a residential HVAC, Plumbing and Electrical company that acquires, owns, and operates businesses around the United States. We are seeking business leaders to join our growing team and become an integral part of our company's future.

Job Type

Full-time

Southern Home Services is a residential HVAC, Plumbing and Electrical company that acquires, owns, and operates businesses around the United States. We are seeking business leaders to join our growing team and become an integral part of our company's future.

Are you ready to be Part of Something BIGGER!

AirNow, a Southern Home Services Company, is looking for a dynamic Customer Service Representative to join a thriving business that believes in work life balance and cares about YOU!

About This Role

As a Customer Service Representative at AirNow, you will play a vital role in ensuring our customers receive exceptional service and support. You will be the first point of contact for inquiries and requests, helping to create a positive experience that reflects our commitment to quality and customer care. Your proactive approach and problem-solving skills will be essential in fostering strong relationships with our clients and enhancing their overall experience with our services.

In This Role, You Will Be Responsible For

• Respond to incoming customer inquiries and requests with professionalism and a friendly demeanor, ensuring a welcoming experience.
• Serve as a key liaison between customers, technicians, sales team, and management to facilitate effective communication and address service needs promptly.
• Efficiently schedule service and routine maintenance appointments, ensuring optimal use of resources and timely responses to customer needs.
• Maintain and update customer records based on interactions, ensuring accurate and accessible information for future reference.
• Provide detailed information about our products and services, helping customers make informed decisions that best suit their needs.
• Troubleshoot and resolve customer issues and concerns with empathy and urgency, ensuring customer satisfaction.
• Develop and maintain an extensive knowledge base of our evolving products and services to better assist customers and enhance their experience.
• Participate in in-house training on products, services, and office software necessary for effective performance in this role.
• Additional duties as assigned.

Required Qualifications

• Mon-Fri 9a-6p with alternating weekends
• Must be proficient with Microsoft suite such as word, excel, etc.
• ServiceTitan experience preferred
• A minimum of 1 year of administrative or customer service experience in an office environment is required
• Proven ability to cultivate strong rapport with customers and colleagues alike.
• Strong organizational and time management skills, with the ability to prioritize tasks and see them through to completion.
• Ability to work independently while maintaining integrity in a structured yet relaxed atmosphere.
• A genuine passion for helping others with patience and empathy.
• Excellent written and verbal communication skills to convey information clearly and effectively.

The Physical Requirements Of This Job Include

• Perform work while sitting and/or standing at an individual work station or office
• Communicate verbally via phone or other communication device.
• Ability to stand, walk and sit; talk or hear, both in person and by telephone
• Use hands to type, handle or feel objects or controls; reach with hands and arms.
• Occasionally stoop, kneel, bend, crouch and lift up to 10 pounds.
• Work is usually performed in an indoor office environment.

Southern Home Services will make reasonable accommodations to allow an employee to perform the essential functions of the job.

Benefits

• Reliable, Year-Round Work
• Weekly Paychecks
• Paid Time Off and Paid Holidays
• Comprehensive Medical, Dental and Vision Benefits
• Health savings accounting
• Flexible spending account
• Growth Opportunities
• Employee discounts
• Company paid short term life insurance
• Life insurance

This is a non-exempt position.

Southern Home Services is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. The policy applies to all employment practices within our organization.