Client Relations & Sales Support Specialist

Flex Technology Group; Mesa (AZ); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K

Job summary

Flex Technology Group is seeking a Sales Support Specialist to join our Arizona team for 100% in-office work. You will support the Customer Relationship team, manage SLA-related tasks, and collaborate with internal resources to ensure exceptional service.

The ideal candidate has a BA/BS in Business or equivalent, minimum 1 year of tech/customer service experience, and strong MS Office skills. This role emphasizes customer focus, process improvement, and teamwork within a fast-paced environment.

Qualifications

• BA/BS/BBA in Business or equivalent experience.
• At least one year of customer service in Technology/Managed Print.
• Outsourcing background in Managed Print Services is a plus.
• Experience interacting with customers, including executives.
• Experience documenting current and future state business processes.
• Customer-focused with strong operational skills.
• Analytical, MS Office skills.
• Ability to travel as necessary.
• Self-motivated and organized; able to work independently.

Responsibilities

• Support the Customer Relationship team’s day-to-day needs onsite at the Arizona office.
• Coordinate with customer contacts and internal resources to meet SLAs.
• Drive customer satisfaction, retention, growth and profitability of the account base.
• Assist with deal builds, pricing requests, proposals, contracts and paperwork.
• Prepare quarterly Executive Partnership Reviews, strategies and proposals.
• Develop and implement specific operational practices and process improvements.
• Work with Admin and Operations on deal packets and deployment.
• Resolve customer complaints by investigating problems and driving to resolution.
• Suggest techniques to improve productivity and reduce costs.

Skills

Customer service

Communication

Relationship building

MS Office

Education

Bachelor's degree in Business

Tools

EzMPS Database

Dynamics

CRM systems

Job description

Flex Technology Group is seeking a Sales Support Specialist to join our Arizona team for 100% in-office work. You will support the Customer Relationship team, manage SLA-related tasks, and collaborate with internal resources to ensure exceptional service.

The ideal candidate has a BA/BS in Business or equivalent, minimum 1 year of tech/customer service experience, and strong MS Office skills. This role emphasizes customer focus, process improvement, and teamwork within a fast-paced environment.