CS IT Support Specialist – Contract, NYC

Flex; New York (NY); On-site; USD 55,000 - 69,000; Part time

Benefits offered by this job

Medical benefits

Equity

401(k) plan

Unlimited PTO

Parental leave

Free Flex Subscription

Job summary

Flex, a NYC‑headquartered FinTech, is hiring a contract IT Support specialist to serve the CS organization on tier 1 & 2 requests. The role is 30+ hours/week in‑office at Flex HQ (NYC) with a 6‑month initial engagement and potential extension.

You will manage onboarding/offboarding, account provisioning, and access management using documented runbooks. The candidate should have 1–3 years in IT support, strong ticketing experience (Jira/Zendesk), and fluency with Google Workspace, Slack, Jira,

Qualifications

• 1–3 years in an IT support, help desk, or technical CS/support operations role.
• Hands‑on experience with account provisioning and access management: onboarding, offboarding, password resets, and permission changes.
• Working knowledge of macOS, Windows, iOS, and Android in a business environment.
• Experience with Google Workspace administration at the user level.
• Comfort working in ticketing platforms (Jira Service Management preferred; Zendesk experience a plus) and adhering to SLAs.

Responsibilities

• Own tier 1 & 2 IT support for the CS organization: account provisioning, access upgrades, password resets, MFA and SSO issues, and general troubleshooting.
• Execute CS agent onboarding and offboarding against runbooks, including account creation, group and role assignments, hardware and tooling access, and deprovisioning on separation.
• Serve as day‑to‑day IT contact for CS, keeping requests moving and escalating when needed.
• Support CS IT help desk requests via Slack, Zoom, phone, and in-person on hardware, software, accounts, and connectivity issues.
• Handle user administration for Google Workspace, Slack, Jira, and Confluence including permissions and license assignment.

Skills

IT support

Account provisioning

Windows

macOS

Google Workspace

Jira Service

Zendesk

SLA adherence

Communication

Tools

Slack

Confluence

Jira Service Management

Zoom

Job description

Flex, a NYC‑headquartered FinTech, is hiring a contract IT Support specialist to serve the CS organization on tier 1 & 2 requests. The role is 30+ hours/week in‑office at Flex HQ (NYC) with a 6‑month initial engagement and potential extension.

You will manage onboarding/offboarding, account provisioning, and access management using documented runbooks. The candidate should have 1–3 years in IT support, strong ticketing experience (Jira/Zendesk), and fluency with Google Workspace, Slack, Jira,