Customer Service Specialist

PPS-HPS; Phoenix (AZ); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Benefits

Growth opportunities

Job summary

PPS-HPS in Phoenix, Arizona is seeking a detail-oriented Customer Service Specialist to be the front-line for customer queries. This full-time role is vital for driving our success and offers benefits along with growth opportunities.

The ideal candidate will possess excellent communication skills, experience in customer service, and the ability to manage queries and complaints effectively. A High School Diploma is required. Join us and help make a difference in customer experience!

Qualifications

• High School Diploma or GED required.
• Customer service experience preferred but not mandatory.
• Ability to communicate effectively and solve problems.

Responsibilities

• Handle incoming phone calls in the assigned division.
• Manage customer inquiries via phone, email, and Freshdesk.
• Respond and resolve tickets within department SLA.
• Become an expert in entering orders using the EDI system.
• Identify and report ongoing concerns to management.

Skills

Excellent communication

Problem-solving skills

Time management

Empathy

Education

High School Diploma/GED

Tools

Freshdesk CRM

Job description

PPS is seeking a detail-oriented Customer Service Specialist for our fabrication facility in Phoenix. This is a full-time, permanent role with benefits and room for growth!

Customer Service Specialists are the front-line meaning CS Specialists are the first point of contact for our customer’s queries/concerns. To be successful in this role you must have a passion for providing first class Customer Service. The CS Specialist is a key role in the organization that drives our success!

Responsibilities and Duties

• Handle and direct incoming Phone Calls in assigned division.
• Manage customer inquiries via Phone, Email, and Freshdesk; Tickets are initiated in Freshdesk (Ticketing System) so experience in Freshdesk CRM is a plus (Not required).
• Respond and resolve Tickets within department SLA.
• Become expert in entering orders using our EDI System.
• Collaborate with colleagues and necessary departments to attain solution.
• Act as backup for other divisions as necessary per Organizational needs.
• Perform data entry tasks for customer order fulfillment.
• Respond to customer queries/complaints and submit claim/credit request on customers behalf.
• Diligently identify and report ongoing concerns/issues to upper management for resolution.

Qualifications

• High School Diploma/GED.
• Customer service or any customer facing experience.
• Must possess excellent communication and great problem-solving skills.
• Must have adequate time management and ability to prioritize tasks.
• Must be able to de-escalate an escalated matter.
• Possess the capacity to express empathy.
• No license or Certifications required to perform job duties.