Customer Support Specialist: Fast-Paced & Data-Driven

FlexiVan; Scottsdale (AZ); On-site; USD 35,000 - 50,000; Full time

Job summary

FlexiVan is looking for a Customer Support Representative in Scottsdale, AZ. The primary responsibility is to assist customers in a professional and effective manner, resolving inquiries to their satisfaction. The role requires responding to calls and emails, managing bookings, and generating sales leads.

Candidates should have strong communication skills, customer service experience, and proficiency in tools like Microsoft Office and CRM systems. Join a dynamic team focused on enhancing customer experiences.

Qualifications

• High school diploma and college degree preferred.
• 3+ years’ experience in a customer facing role with demonstrated understanding of customer focus.
• Knowledge of customer service principles and practices preferred.

Responsibilities

• Respond to an average of 10-12 incoming calls daily with customer inquiries.
• Create, approve, update, and cancel bookings.
• Generate sales leads using Salesforce Chatter.

Skills

Strong Communication skills – verbal and written

Strong capability to build positive customer relationships

Listening skills

Proactive Problem solving and analysis

Data collection and computer input

Ability to excel in a fast paced and dynamic work environment

Detail-oriented, accurate, and inquisitive

Multi-tasking and independent work

Knowledge of geographic locations within the United States

Education

High school diploma, college degree preferred

3+ years’ experience in a customer facing role

Knowledge of customer service principles and practices

Transportation/Equipment knowledge preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

CRM tools

Web-based applications

Operating systems

Job description

FlexiVan is looking for a Customer Support Representative in Scottsdale, AZ. The primary responsibility is to assist customers in a professional and effective manner, resolving inquiries to their satisfaction. The role requires responding to calls and emails, managing bookings, and generating sales leads.

Candidates should have strong communication skills, customer service experience, and proficiency in tools like Microsoft Office and CRM systems. Join a dynamic team focused on enhancing customer experiences.