Client Relations & Risk Services Coordinator

Arthur J. Gallagher & Co. (AJG); Phoenix (AZ); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development

Collaborative culture

Job summary

Gallagher is seeking a Member Services Coordinator to manage client accounts, foster strong connections, and navigate risk and capital management needs from Phoenix, AZ in a hybrid role.

You’ll travel up to 30–35% locally for client visits, pursue a P&C license sponsored by Gallagher within the first year, and collaborate with Account Executives and Broker Producers to deliver tailored solutions that strengthen client relationships.

Qualifications

• Bachelor's degree and 3+ years of client coordination or claims management experience, OR a high school diploma with 8+ years of relevant experience.
• Ability to acquire a valid P&C license sponsored by Gallagher within the first year and willingness to travel 30–35% of the time across Arizona for client visits.
• Ability to work a hybrid model out of Phoenix, AZ - 3 days on site, 2 days WFH.
• Strong communication skills—you can explain complex issues simply and confidently.

Responsibilities

• Build and maintain strong relationships with clients.
• Manage an assigned book of business and meet retention goals.
• Collaborate with internal teams to deliver tailored solutions.
• Identify opportunities to expand services and coverage levels.
• Provide support to Account Executives and Broker Producers.

Skills

Client coordination

Account management

Communication skills

Education

Bachelor's degree

High school diploma with 8+ years experience

Job description

Gallagher is seeking a Member Services Coordinator to manage client accounts, foster strong connections, and navigate risk and capital management needs from Phoenix, AZ in a hybrid role.

You’ll travel up to 30–35% locally for client visits, pursue a P&C license sponsored by Gallagher within the first year, and collaborate with Account Executives and Broker Producers to deliver tailored solutions that strengthen client relationships.