Client Success & Insurance Services Coordinator

Gallagher; Phoenix (AZ); Hybrid; Confidential; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits program

Career development opportunities

Collaborative, people-first culture

Global reach with local impact

Job summary

Gallagher in Phoenix, AZ, is seeking a Member Services Coordinator to manage client accounts, build trusted relationships, and coordinate services across the risk management spectrum.

The role requires a bachelor’s degree or equivalent with 3+ years in client coordination or claims, plus the ability to travel regionally. A P&C license sponsor is provided within the first year, with a hybrid work arrangement (3 days on-site, 2 days remote) and opportunities for growth.

Qualifications

• Bachelor's degree or equivalent with 3+ years in client coordination or claims management.
• Ability to acquire a valid P&C Producer license sponsored by Gallagher within the first year.
• Willingness to travel 30–35% across Arizona for client visits.
• Hybrid work model: Phoenix, AZ — 3 days on site, 2 days WFH.
• Strong communication and problem-solving abilities.

Responsibilities

• Build and maintain strong relationships with clients.
• Manage an assigned book of business and meet retention goals.
• Collaborate with internal teams to deliver tailored solutions.
• Identify opportunities to expand services and coverage levels.
• Support Account Executives and Broker Producers.

Skills

Client coordination

Communication skills

Problem solving

Education

Bachelor's degree

High school diploma with 8+ years experience

Job description

Gallagher in Phoenix, AZ, is seeking a Member Services Coordinator to manage client accounts, build trusted relationships, and coordinate services across the risk management spectrum.

The role requires a bachelor’s degree or equivalent with 3+ years in client coordination or claims, plus the ability to travel regionally. A P&C license sponsor is provided within the first year, with a hybrid work arrangement (3 days on-site, 2 days remote) and opportunities for growth.