Client Relations & Outreach Assistant

Tom James Company; Grafton (MA); On-site; USD 34,000 - 37,000; Full time

Job summary

Tom James Company seeks a proactive Sales Assistant – Client Relations in our Grafton, MA office. You will support a top-performing Sales Professional, handling client outreach, appointment setting, and relationship development to drive growth.

The role requires independence, organization, and a polished presence to interact with a broad client base. This full-time position includes 30+ hours weekly with hourly pay between $25.00 and $27.00, based on experience.

Qualifications

• Outgoing communication skills and ability to initiate conversations with clients.
• Strong phone presence and professional communication throughout multiple channels.
• Ability to work independently with limited supervision and manage priorities.

Responsibilities

• Make daily outbound calls to current, dormant, less-active, and prospective clients.
• Reconnect with established clients and identify opportunities for future appointments.
• Schedule appointments and support consistent client follow-up.
• Use Tom James' system to identify clients, create call lists, track outreach, and update information.
• Keep the Sales Professional informed of outreach activity and opportunities.

Skills

Phone presence

Professional communication

Independent work

Organization

Attention to detail

Microsoft Office

Google Docs/Sheets

LinkedIn

Tools

Microsoft Office

Google Docs/Sheets

LinkedIn

Job description

Tom James Company seeks a proactive Sales Assistant – Client Relations in our Grafton, MA office. You will support a top-performing Sales Professional, handling client outreach, appointment setting, and relationship development to drive growth.

The role requires independence, organization, and a polished presence to interact with a broad client base. This full-time position includes 30+ hours weekly with hourly pay between $25.00 and $27.00, based on experience.