Sales Assistant — Client Development Focus

Tom James Company; New Hampshire; On-site; USD 23,000 - 32,000; Part time

Job summary

Tom James Company is seeking a part-time Sales Assistant to support the sales efforts of our Grafton office. The role focuses on client outreach, appointment setting, and relationship development, spending about two hours daily on outbound calls to active and prospective clients to set appointments and maintain follow-up.

This position offers 20 hours per week at $21.00 per hour and is an on-site role, ideal for someone who enjoys client interaction and is phone-savvy, with potential interest in

Qualifications

• Comfortable making outbound calls to clients
• Strong phone etiquette and professional communication
• Proficient with Microsoft Office, Google Docs/Sheets, and LinkedIn
• Able to learn Tom James’ internal proprietary system quickly
• Excellent organizational skills and attention to detail
• Sales, client service, appointment-setting, or business development experience preferred
• Valid driver’s license required
• Able to lift up to 30 lbs.

Responsibilities

• Client Outreach and Appointment Setting: Make daily outbound calls to current, dormant, less-active, and prospective clients; identify clients; track outreach; enter referrals; provide updates to the Sales Professional.
• Client Relations: Communicate professionally with clients via calls, emails, texts, LinkedIn, and thank-you notes; manage appointment reminders and delivery scheduling.
• Field Support: Accompany the Sales Professional on client visits; assist with meetings and follow-up; pick up and deliver client items; represent Tom James in the field.
• Secondary Responsibilities: Deliver garments to the tailor; complete bank deposits; perform store support tasks as assigned.

Skills

Outbound calling

Phone etiquette

Client outreach

Appointment setting

MS Office + Google Docs

LinkedIn communication

Tools

Tom James internal system

Job description

Tom James is seeking a part-time Sales Assistant to support the sales efforts of our Grafton office.

The primary focus of this Sales Assistant role is client outreach, appointment setting, and client relationship development. The Sales Assistant will spend approximately two hours per day making outbound calls to current, dormant, less-active, and prospective clients, with the goal of setting appointments and supporting consistent client follow-up.

This is an excellent opportunity for someone who enjoys client interaction, is comfortable on the phone, and may have an interest in sales or client development.

This position requires 20 hours per week at $21.00 per hour and is an onsite position.

Responsibilities

Client Outreach and Appointment Setting

• Make daily outbound calls to current, dormant, less-active, and prospective clients as directed by the Sales Professional
• Use Tom James’ proprietary system to identify clients, create call lists, track outreach, update client information, and enter referrals
• Provide regular updates to the Sales Professional about outreach activity, client responses, successes, and challenges

Client Relations

• Communicate professionally and consistently with clients through phone calls, emails, texts, LinkedIn messages, and thank-you notes
• Provide client follow-up regarding appointment reminders, order status, promotional messages, and delivery scheduling
• Assist the Sales Professional with consistent communication to a broader client base
• Maintain a polished and professional image when interacting with clients

Field Support

• Accompany the Sales Professional on scheduled client visits as needed
• Help with client meetings, appointment preparation, and follow-up
• Pick up and deliver client items as requested
• Represent Tom James professionally while in the field with the Sales Professional

Secondary Responsibilities

• Deliver garments to and from the tailor
• Complete bank deposits as needed
• Perform other store support tasks as assigned

Qualifications and Attributes

Qualifications

• Comfortable making outbound phone calls, speaking with clients, and setting appointments
• Strong phone etiquette and professional communication skills
• Proficient in Microsoft Office, Google Docs/Sheets, and LinkedIn
• Able to quickly learn and use new computer systems, including Tom James’ internal proprietary system
• Strong organizational skills and attention to detail
• Sales, client service, appointment-setting, or business development experience preferred
• Valid driver’s license required
• Able to bend and lift up to 30 lbs.

Ideal Candidate Attributes

• Interest in sales, client development, or professional relationship-building
• Willing and able to make a high volume of outbound calls
• Confident, independent, and self-motivated
• Professional and polished in client-facing situations
• Strong verbal, written, and listening skills
• Manages multiple priorities effectively
• Follows direction, tracks activity, and provides consistent updates
• Positive, proactive, and client-focused