Client Support Coordinator - Hybrid

Placements24; United States; Hybrid; USD 12,000 - 20,000; Full time

Benefits offered by this job

Hybrid work model

Industry exposure with recruitmenttech

Team collaboration

Job summary

WhatJobs Direct is seeking a Client Support Coordinator to serve as the main contact for clients, coordinating responses and ensuring high levels of satisfaction. The role supports a hybrid work arrangement in Randburg, requiring organized, proactive communicators with CRM experience.

You will manage inquiries, schedule meetings, track requests, and collaborate with sales, technical, and product teams to resolve issues.

Qualifications

• High school diploma required; associate's or bachelor's degree is a plus.
• Experience in client support, coordination or administrative roles is essential.
• Strong written and verbal communication skills are required.

Responsibilities

• Serve as a key point of contact for clients, managing and coordinating their support needs.
• Respond promptly and professionally to client inquiries via email, phone, and internal messaging systems.
• Schedule and coordinate client meetings, training sessions, and onboarding activities.
• Track client issues and requests, ensuring timely resolution and follow-up.
• Maintain accurate client records and documentation within the CRM system.
• Liaise between clients and internal departments to resolve issues.
• Prepare reports on client support activities and satisfaction metrics.
• Assist in developing and improving client support processes and resources.
• Participate actively in team meetings and training sessions, fulfilling hybrid work requirements.

Skills

Client support

Coordination

Administrative

MS Office

CRM software

Multitasking

Proactive problem-solving

Hybrid work readiness

Education

High school diploma

Associate's or Bachelor's degree

Tools

MS Office Suite

CRM software

Job description

About the Role

Our client, WhatJobs Direct, is actively recruiting a Client Support Coordinator for their team in Randburg, Gauteng . This critical role ensures our clients receive seamless support throughout their engagement with our services. You will act as a primary point of contact, coordinating responses, managing inquiries, and ensuring client satisfaction. This position offers a hybrid work arrangement, providing flexibility while fostering teamwork and in-person collaboration. We are seeking a highly organized individual with excellent communication skills, a proactive approach to problem-solving, and a strong commitment to client success. If you are detail-oriented and thrive in a fast-paced, client-focused environment, this role is an excellent fit.

Key Responsibilities

• Serve as a key point of contact for clients, managing and coordinating their support needs.
• Respond promptly and professionally to client inquiries via email, phone, and internal messaging systems.
• Schedule and coordinate client meetings, training sessions, and onboarding activities.
• Track client issues and requests, ensuring timely resolution and follow-up.
• Maintain accurate client records and documentation within the CRM system.
• Liaise between clients and internal departments (e.g., sales, technical, product) to resolve issues.
• Prepare reports on client support activities and satisfaction metrics.
• Assist in developing and improving client support processes and resources.
• Participate actively in team meetings and training sessions, fulfilling hybrid work requirements.

Requirements

• Proven experience in a client support, coordination, or administrative role.
• Excellent organizational and time-management skills.
• Strong written and verbal communication abilities.
• Proficiency in MS Office Suite and CRM software.
• Ability to multitask and manage competing priorities effectively.
• A proactive, problem-solving attitude with a focus on client satisfaction.
• Willingness to work a hybrid schedule in Randburg .
• High school diploma required; associate's or bachelor's degree is a plus.

Benefits

• Competitive contractor compensation.
• Hybrid work model offering flexibility.
• Opportunity to work with a leading company in the recruitment technology sector.
• Gain valuable experience in client relationship management.
• Supportive and collaborative team environment.