Customer Relations Officer - Randburg

Placements24; United States; Hybrid; USD 11,000 - 18,000; Full time

Job summary

Placements24 is seeking an experienced Customer Relations Officer for a hybrid role in Randburg, Gauteng. You will act as the main liaison for clients, handle inquiries, resolve issues, and foster loyalty through proactive service.

Strong communication and relationship-building skills are essential to deliver exceptional client experiences. In this role you will onboard new clients, maintain records, provide status updates, and collaborate with internal teams to ensure seamless service delivery

Qualifications

• Proven experience in customer relations.
• Excellent communication skills a must for building client trust.

Responsibilities

• Manage and nurture relationships with a portfolio of clients.
• Serve as the primary point of contact for client inquiries and concerns.
• Address and resolve client issues promptly and effectively.
• Provide regular updates and communicate service delivery status to clients.
• Identify opportunities to enhance client satisfaction and retention.
• Collaborate with internal teams to ensure seamless service delivery.
• Gather client feedback and share insights with relevant departments.
• Maintain accurate client records and interaction logs.
• Onboard new clients and guide them through initial processes.
• Participate in client meetings, both virtually and in-person in Randburg.

Skills

Customer relations

Job description

About the Role

Our client is seeking an experienced and personable Customer Relations Officer to join their team in Randburg , Gauteng. This role is vital for building and maintaining strong relationships with clients, ensuring their needs are met and fostering loyalty. You will act as a key liaison, handling inquiries, resolving issues, and providing exceptional service. This position offers a hybrid work arrangement, allowing for a blend of remote flexibility and in-office engagement at our client's Randburg location. The ideal candidate is proactive, possesses excellent communication skills, and is dedicated to delivering outstanding customer experiences. This is a great chance to grow your career in client management.

Key Responsibilities

• Manage and nurture relationships with a portfolio of clients.
• Serve as the primary point of contact for client inquiries and concerns.
• Address and resolve client issues promptly and effectively.
• Provide regular updates and communicate service delivery status to clients.
• Identify opportunities to enhance client satisfaction and retention.
• Collaborate with internal teams to ensure seamless service delivery.
• Gather client feedback and share insights with relevant departments.
• Maintain accurate client records and interaction logs.
• Onboard new clients and guide them through initial processes.
• Participate in client meetings, both virtually and in-person in Randburg .

Requirements

• Proven experience in customer relations,