Client Development Manager - Madison Avenue

Brobston Group LLC; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

brobstongroup.com - Jobboard seeks a Client Development Manager for their Madison Avenue boutique in New York, responsible for driving CRM and clienteling strategies. This role involves managing client relationships to support sales performance, ensuring accurate data, and providing training to the sales team.

The ideal candidate will have over three years of experience in luxury retail, strong analytical skills, and proficiency in tools like Microsoft Office. Teamwork and excellent interpersonal skills are essential.

Qualifications

• 3+ years of sales, VIC, and CRM experience, preferably in luxury retail.
• Strong customer data analysis skills and relationship-building capability.
• Ability to lift and move up to 40 pounds.

Responsibilities

• Lead daily, weekly, and monthly clienteling strategy to support sales team performance.
• Maintain and update client data to ensure CRM database accuracy.
• Serve as primary contact for CRM projects.

Skills

Customer data analysis

Relationship-building

Interpersonal skills

Customer service

Teamwork skills

Tools

Microsoft Office

Excel

myTOUCH app

Job description

Summary

The Client Development Manager drives CRM and clienteling strategy for the Madison Avenue boutique to build lasting client relationships and support sales performance. This role leads execution of CRM initiatives and acts as the in-store point of contact for CRM and digital projects, ensuring accurate client data and effective use of the myTOUCH app. The position provides training and ongoing support to the sales team and collaborates with marketing and digital teams to deliver personalized shopping experiences.

Responsibilities

• Lead daily, weekly, and monthly clienteling strategy to support sales team performance.
• Maintain and update client data to ensure CRM database accuracy.
• Oversee use of clienteling reporting tools and the myTOUCH app to meet data capture and retention goals.
• Serve as primary contact for EMEA Marketing CRM and worldwide digital in-store teams on CRM projects.
• Provide CRM and myTOUCH training and development support to the sales team.
• Develop product knowledge and collaborate with colleagues to ensure a seamless shopping experience.
• Manage and nurture client relationships to maximize satisfaction and business opportunity.

Requirements

• 3+ years of sales, VIC, and CRM experience, preferably in luxury retail.
• Strong customer data analysis skills and relationship-building capability.
• Proficiency in Microsoft Office, Excel, and other digital tools.
• Excellent interpersonal, customer service, and teamwork skills.
• General knowledge of sales, operations, and inventory management.
• Ability to lift and move up to 40 pounds.