Client Relations Manager

GeBBS; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Client Relations Manager to enhance client satisfaction and drive business growth. This role involves overseeing client engagements, developing proposals, and ensuring service quality. The ideal candidate will have a strong background in revenue cycle management and coding services, coupled with excellent communication skills. You'll be the key liaison between clients and operations, addressing issues and fostering long-term relationships. If you are self-motivated and thrive in a fast-paced environment, this opportunity is perfect for you to make a significant impact in a dynamic setting.

Qualifications

• 4+ years of experience in RCM services and onshore coding.
• Strong knowledge of inpatient and outpatient revenue processes.

Responsibilities

• Oversee client engagements focusing on satisfaction and deliverables.
• Develop solution proposals and conduct practice assessments.

Skills

Client Relationship Management

Problem Solving

Communication Skills

Business Development

Education

Bachelor's Degree or Equivalent Experience

Job description

Overview

Client Relations Manager

The Client Relations Manager (CRM) will oversee and manage client engagements with a focus on client deliverables and client satisfaction, develop new business opportunities within existing accounts, and work with the client and operations teams to develop implementation plans and establish terms of agreement.

Responsibilities

1. Develops and delivers solution proposals and presentations for services.
2. Provides HIM Stateside coding leadership and knowledge internally and for current/prospective clients.
3. Monitors service productivity and quality through reports provided by Operations to ensure SLAs are being met.
4. Communicates effectively to deliver department goals, respond to market trends, and meet unexpected challenges involved with functioning independently in a fast-paced CRM environment.
5. Conducts practice assessments for current and prospective clients and provides findings reports to highlight areas of business improvement with a focus on providing end-to-end RCM services and Stateside opportunities.
6. Acts as the primary liaison between the client’s mid to senior management staff and Managers/Directors.
7. Ensures any issues or escalations are addressed in a timely manner and to the client’s satisfaction.
8. Tracks escalated issues and reports to the Operations & CRM leadership.
9. Reviews weekly project trackers and conducts state of the client discussions with Operations and Management.
10. Reviews any changes in staffing (new hires/terminations/etc.).
11. Participates in strategic and tactical Client/Operations calls to propose solutions and keep sight on opportunities.
12. Reviews internal quality scores and identifies any training needs.
13. Responsible for weekly meetings with the Operations Manager to discuss production shifts, changes in scope, and obstacles contributing to production slowdown.
14. Familiarizes themselves with the company’s technology and assists in presentations and cross-selling.

Qualifications

• 4+ years of experience in an environment with a focus on RCM services and onshore coding services.
• Bachelor’s degree or equivalent experience.
• Strong subject matter knowledge of the vertical; both inpatient (IP) and outpatient (OP) revenue processes and HIM.
• Capacity for self-motivation, independent initiative, and creative problem-solving.
• Long-term client relationship development and management skills.
• Excellent written, verbal, and presentation skills.
• Travel: Up to 50% may be required to attend client meetings, or if remote, travel occasionally to the main office.