Customer Relations Coordinator I

Bio-Rad Laboratories; California (MO); Remote; USD 41,000 - 71,000; Full time

Job summary

A leading company in the life sciences sector is seeking a Customer Relations Coordinator I to enhance customer relationships and provide exceptional service. The role involves supporting sales efforts, addressing customer inquiries, and ensuring a positive company image. Ideal candidates will have strong customer service skills and experience in a similar environment.

Benefits

Competitive medical plans

401k plus profit sharing

Paid parental leave

Employee stock purchase program

Extensive learning and development opportunities

Paid time off

Qualifications

• 2+ years’ experience in Customer Service/Sales Support or similar environment.
• Ability to quickly learn and comprehend product knowledge.

Responsibilities

• Build and improve long-term relationships with external customers and internal sales account managers.
• Provide high-quality administrative support to customers and sales.
• Handle customer complaints and resolve issues promptly.

Skills

Customer service skills

People and phone skills

Organizational skills

Basic understanding of customer relationship management

Accurate data entry

Education

High school diploma

Some college coursework preferred

Job description

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The Customer Relations Coordinator serves as an extension to the Sales Force to build and maintain relationships with clients and partners. They give clients advice, build a rapport and provide quick responses to their inquiries in efforts to maintain and increase sales. This role is responsible for answering customer questions, developing new customer relationships, and acting as an advisor regarding service and product options. The goal of this role is to provide excellent customer service and help the company maintain a positive reputation in the market.

How You’ll Make An Impact

• Provides high-quality administrative support to customers and Sales.
• Build and improve long-term relationships with external Customers and internal Sales Account Managers.
• Initiate direct contact with Customers regarding product offerings, pricing, and renewal of previous orders with the goal to increase product commitment and sales.
• Uses customer management relationship skills to provide dedicated support to account managers and customers within assigned region(s).
• Tends to customer complaints and resolves issues promptly.
• Escalates issues as appropriate.
• Generate ad-hoc reports for customers and sales.
• Helps promote and maintain a positive company image.
• Additional tasks, as assigned by Supervisor.
  
  

What You Bring

• Education: High school diploma. Some college coursework is preferred.
• Work Experience: 2+ years’ experience in Customer Service/Sales Support or similar environment.
• People and Phone Skills.
• High quality customer service skills.
• Basic understanding of customer relationship management
• Accurate data entry, general computer skills, organizational skills.
• Ability to quickly learn and comprehend product knowledge.
  
  

Location: Bio-Rad is pleased to offer the flexibility of Remote Work for this role anywhere in the U.S.

Total Rewards Package: At Bio-Rad, we’re empowered by our purpose and recognize that our employees are as well. That’s why we offer a competitive and comprehensive Total Rewards Program that provides value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Bio-Rad's robust offerings serve to enrich the overall health, wealth, and wellbeing of our employees and their families through the various stages of an employee’s work and life cycle.

Benefits: We’re proud to offer a variety of options, including competitive medical plans for you and your family, free HSA funds, a new fertility offering with stipend, group life and disability, paid parental leave, 401k plus profit sharing, an employee stock purchase program, a new upgraded and streamlined mental health platform, extensive learning and development opportunities, education benefits, student debt relief program, pet insurance, wellness challenges and support, paid time off, Employee Resource Groups (ERG’s), and more!

Compensation: The estimated annual salary for this position is $41,000 to $70,100 at the time of posting. This range is inclusive of all geographic locations within the United States*. Actual compensation will be provided in writing at the time of an offer, if applicable, and is based on several factors we believe fairly and accurately impact compenstion, including geographic location, experience, knowledge, skills, abilities, and other job permitted factors. This position is eligible for a variable annual bonus, which is dependent upon achievement of your individual objectives and Company performance.

• Minimum reflects our lowest paying locations, and the top end reflects our highest paying locations. The range in your geographic location will vary but will be within the indicated ranges.
  
  

Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.

EEO Statement: Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with physical or mental disabilities, and people of all race, color, sex, sexual orientation, gender identity, religion, national origin and citizenship status are encouraged to apply.

Agency Non-Solicitation:Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.

Fraud Alert: Bio-Rad has received reports of individuals posing as Bio-Rad recruiters to obtain information, including personal and financial, from applicants. Beware of these fake "recruiters" and job scams. Click here for more information on this scam and how to avoid it.

Legal Entity: (USA_1000)Bio-Rad Laboratories, Inc.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

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