Client Relationship Manager

Voya Financial, Inc.; United States; Remote; USD 75,000 - 85,000; Full time

Job summary

Voya Financial is seeking a Client Relationship Manager to enhance client interactions and ensure best practices across multiple clients. The role involves monthly reporting, problem resolution, and close collaboration with the Operations team. Ideal candidates will possess a BS degree and at least 2 years of experience in Retirement Plans, along with strong organizational and analytical skills.

Benefits

Health, dental, vision and life insurance plans

401(k) Savings plan with generous company matching contributions

Paid time off including 20 days paid time off

Paid volunteer time — 40 hours per calendar year

Qualifications

• 2+ years’ experience in Retirement Plans.
• Independent self-starter who thinks proactively.

Responsibilities

• Ensure best practices used across clients.
• Responsible for monthly client reporting.
• Participates in regularly scheduled client calls.

Skills

Organizational skills

Analytical skills

Problem-solving skills

Communication skills

Time Management skills

Education

BS Degree or equivalent experience

Tools

MS Office

Excel

Job description

Client Relationship Manager page is loaded

Client Relationship Manager

Apply locations United States-Remote time type Full time posted on Posted 19 Days Ago job requisition id JR0030895

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Profile Summary:
Client Relationship Manager will have close interaction with Operations team working closely on daily processing and questions/research/attention items through automated workflow system (task manager/client workflow)

Profile Description:

• Typically have 2-4 clients

• Ensure best practices used across clients.

• Back up structure for client coverage

• 2nd level of client day/day contact

• Responsible for monthly client reporting

• Internal/External Audit support

• Problem resolution

• Participates in regularly scheduled client calls and on demand meetings.

• Available to participate in service reviews.

Knowledge & Experience:

• BS Degree or equivalent experience

• 2+ years’ experience in Retirement Plans

• MS Office with strong Excel knowledge

• Strong organizational, analytical and problem-solving skills

• Strong communication skills

• Strong Time Management skills

• Independent self-starter who thinks proactively.

Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya may offer incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$75,000-$85,000

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more aboutCritical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations

Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities .

Misuse of Voya's name in fraud schemes

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