Client Relations Front Desk Coordinator

Carroll Institute; Sioux Falls (SD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

Paid time off

401k

Job summary

Carroll Institute is seeking an energetic, customer service oriented individual to join our front reception team at the Sioux Falls site. The role includes answering phones and emails, directing clients, assisting with paperwork, scheduling appointments, and supporting administrative tasks.

This position emphasizes a welcoming environment and teamwork within a program dedicated to substance abuse prevention and treatment in the Sioux Falls area.

Qualifications

• Communicate with local referral sources and community agencies.
• Participate in staff meetings as scheduled.
• Establish and maintain a welcoming environment that enhances the strengths of each client.
• Data entry in various Electronic Health Records.
• Provide back up support for Administrative Assistant and other support staff.
• Data collection, reporting and program evaluation.
• Administer drug testing services.
• Other duties as assigned.

Responsibilities

• Answer phones and greet clients and visitors in person, respond to emails and faxes from various stakeholders, set appointments, assist in information requests, take payments, process client paperwork, scanning, faxing, and other general administrative and front desk duties.
• Data entry in various Electronic Health Records.
• Provide back up support for Administrative Assistant and other support staff.
• Data collection, reporting and program evaluation.
• Administer drug testing services.

Job description

Carroll Institute is seeking an energetic, customer service oriented individual to join our front reception team at the Sioux Falls site. The role includes answering phones and emails, directing clients, assisting with paperwork, scheduling appointments, and supporting administrative tasks.

This position emphasizes a welcoming environment and teamwork within a program dedicated to substance abuse prevention and treatment in the Sioux Falls area.