Client Relations Coordinator - Reception/Scheduling

carrollinstitute; Sioux Falls (SD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision coverage

Paid time off

401k

Training opportunities

Job summary

Carroll Institute is seeking a personable Client Relations Coordinator to manage the front reception desk, answer phones and emails, direct clients, and assist with paperwork and scheduling in a busy clinic setting.

You will perform data entry in Electronic Health Records, support staff with administrative tasks, and collect data for program evaluation while maintaining a welcoming environment for clients and visitors.

Qualifications

• Answer phones and greet clients and visitors.
• Respond to emails and faxes from various stakeholders.
• Set appointments and assist with information requests.
• Process client paperwork and handle payments.

Responsibilities

• Answer phones and greet clients and visitors in person.
• Respond to emails and faxes from stakeholders; set appointments.
• Data entry in Electronic Health Records (EHR).
• Provide back up support for Administrative Assistant and other staff.
• Data collection, reporting and program evaluation.
• Administer drug testing services.
• Other duties as assigned.

Skills

Customer service

Phone handling

Data entry

Administrative support

Interpersonal skills

Tools

Electronic Health Records (EHR)

Job description

Carroll Institute is looking for an energetic, customer service oriented individual to work our front reception desk. This position answers phones and emails, directs clients, helps clients with paperwork, schedules future appointments, and more.

About Carroll Institute: We are proud to be one of the state’s most effective substance abuse prevention and treatment facilities. Carroll Institute has helped thousands begin the healing process and overcome the devastation of chemical addiction, has reached thousands in local and regional schools with an individually-focused prevention message, as well as provided thousands of hours of mental health counseling services to the Sioux Falls area.

Client Relations Coordinator Job Description:

• Communicate with local referral sources and community agencies.
• Participate in staff meetings as scheduled.
• Establish and maintain a welcoming environment that enhances the strengths of each client.
• Answer phones and greet clients and visitors in person, respond to emails and faxes from various stakeholders, set appointments, assist in information requests, take payments, process client paperwork, scanning, faxing, and other general administrative and front desk duties.
• Data entry in various Electronic Health Records.
• Provide back up support for Administrative Assistant and other support staff.
• Data collection, reporting and program evaluation.
• Administer drug testing services.
• Other duties as assigned.

Join our engaging, fun environment where we serve our clients and work as a team. Excellent compensation based on education/exp + a benefits package including, Health, Dental, Vision, PTO, ESL, 401k, Training Opportunities and MORE.