Client Relations Coordinator - Reception/Scheduling

Carroll Institute; Sioux Falls (SD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

PTO

401k

Training Opportunities

More

Job summary

Carroll Institute in Sioux Falls, SD, seeks a friendly Client Relations Coordinator to manage front desk duties, answer phones and emails, greet clients, and assist with paperwork and appointments. You will coordinate with local referral sources and support staff to maintain a welcoming, efficient office environment.

This role emphasizes strong customer service, data entry in EHR, and basic administrative tasks.

Qualifications

• Experience in customer service or front-desk roles preferred.
• Proficiency with phones, emails, and basic office software required.
• Data entry and handling of client paperwork in a healthcare setting is a plus.

Responsibilities

• Communicate with local referral sources and community agencies.
• Participate in staff meetings as scheduled.
• Establish and maintain a welcoming environment for clients.
• Answer phones and greet clients and visitors; respond to emails and faxes; set appointments; assist in information requests; take payments; process paperwork; scanning and general admin tasks.

Skills

Customer service

Phone handling

Data entry

Scheduling

Administrative support

Tools

EHR systems

Job description

Carroll Institute is looking for an energetic, customer service oriented individual to work our front reception desk. This position answers phones and emails, directs clients, helps clients with paperwork, schedules future appointments, and more.

About Carroll Institute: We are proud to be one of the state’s most effective substance abuse prevention and treatment facilities. Carroll Institute has helped thousands begin the healing process and overcome the devastation of chemical addiction, has reached thousands in local and regional schools with an individually-focused prevention message, as well as provided thousands of hours of mental health counseling services to the Sioux Falls area.

Client Relations Coordinator Job Description:

• Communicate with local referral sources and community agencies.
• Participate in staff meetings as scheduled.
• Establish and maintain a welcoming environment that enhances the strengths of each client.
• Answer phones and greet clients and visitors in person, respond to emails and faxes from various stakeholders, set appointments, assist in information requests, take payments, process client paperwork, scanning, faxing, and other general administrative and front desk duties.
• Data entry in various Electronic Health Records.
• Provide back up support for Administrative Assistant and other support staff.
• Data collection, reporting and program evaluation.
• Administer drug testing services.
• Other duties as assigned.

Join our engaging, fun environment where we serve our clients and work as a team. Excellent compensation based on education/exp + a benefits package including, Health, Dental, Vision, PTO, ESL, 401k, Training Opportunities and MORE.