Client Relations & Dispatch Coordinator

Advantageheatac; Elgin (IL); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k

Life insurance

Paid vacation

Paid holidays

Professional development

Job summary

Advantage Contractor Solutions in Elgin, IL is seeking a detail-oriented Client Relations Specialist to manage customer communications by phone and email, build strong client relationships, and coordinate service schedules with the team of HVAC technicians.

The ideal candidate has 1+ year in customer service, strong communication skills, and the ability to adapt to schedule changes. HVAC knowledge is a plus, with opportunities for growth and ongoing development within a busy service environment.

Qualifications

• 1+ year in customer service or client relations
• HVAC or trade knowledge is a plus
• Dispatching or service coordination experience preferred
• Professional phone presence and written communication
• Strong interpersonal and multitasking abilities
• Ability to adapt to scheduling changes and learn new systems
• Reliable and team-oriented with a client-focused mindset

Responsibilities

• Serve as primary contact for customers by phone and email.
• Build positive relationships with new and existing clients.
• Coordinate service appointments based on customer needs and technician availability.
• Dispatch field technicians and communicate schedule updates throughout the day.
• Follow up with customers regarding appointments and service needs.
• Update customer accounts and service information in company systems.
• Communicate with technicians, sales reps, and office staff.
• Assist customers with questions and work toward timely, professional resolutions.
• Adjust schedules as priorities change to keep daily operations running smoothly.
• Deliver a consistently friendly and professional customer experience.

Skills

Customer service

Interpersonal skills

Communication

Organizational skills

Problem solving

ServiceTitan knowledge

Phone etiquette

Tools

ServiceTitan

Job description

Advantage Contractor Solutions in Elgin, IL is seeking a detail-oriented Client Relations Specialist to manage customer communications by phone and email, build strong client relationships, and coordinate service schedules with the team of HVAC technicians.

The ideal candidate has 1+ year in customer service, strong communication skills, and the ability to adapt to schedule changes. HVAC knowledge is a plus, with opportunities for growth and ongoing development within a busy service environment.