Client & Provider Experience Coordinator

Mdwellness; Northern (KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Generous PTO

Comprehensive Medical Coverage

Life Insurance

401(k) Retirement Plan

Employee Assistance Program

Annual Incentive Plan

In-office onboarding

Professional development

Collaborative team environment

Job summary

Maryland Wellness is seeking a Client and Provider Support Coordinator to welcome clients, manage scheduling, and coordinate with clinicians across Upper Marlboro and Waldorf locations. You will handle billing basics, portal access, and program information while maintaining compliant records.

Responsibilities include coordinating with external providers, ensuring timely updates in the EHR, and supporting a positive office environment through effective communication and organized operations.

Qualifications

• Associate or Bachelor’s degree in Business/Health Administration or related field.
• Preferred minimum 2 years of medical assisting or administration experience.
• Preferred minimum 2 years of management/supervision experience.
• CPR and First Aid Certification required.
• Experience in mental health and addictions or related field preferred.

Responsibilities

• Greet clients and visitors; check-in and direct to appropriate services.
• Coordinate client and therapist schedules; manage calendar updates.
• Maintain records and ensure regulatory compliance in the EHR system.
• Respond to inquiries via phone, email, or text with timely, professional communication.
• Support onboarding and transition of client care and provider changes.

Skills

Organizational skills

Leadership

Communication

Interpersonal skills

Prioritization

Data management

Education

Associate or Bachelor's degree in Business/Health Administration

CPR and First Aid Certification

Tools

EHR system

Job description

Maryland Wellness is seeking a Client and Provider Support Coordinator to welcome clients, manage scheduling, and coordinate with clinicians across Upper Marlboro and Waldorf locations. You will handle billing basics, portal access, and program information while maintaining compliant records.

Responsibilities include coordinating with external providers, ensuring timely updates in the EHR, and supporting a positive office environment through effective communication and organized operations.