Client Programs Lead — Logistics & Experience

Etherio; Atlanta, Northern (GA, KY); Hybrid; USD 80,000 - 110,000; Full time

Job summary

Etherio is seeking a Client Program Manager in Atlanta hybrid role to own training program operations and ensure seamless attendee experiences. You will coordinate logistics, manage vendors, maintain data, and drive continuous improvement across workflows.

In this role, you will produce detailed reporting, prepare attendee materials, and deliver proactive support to participants and hotels, while collaborating with cross-functional teams to optimize processes and SOPs.

Responsibilities

• Coordinate end-to-end logistics: air, ground transportation, and hotel blocks; manage rooming lists and cut-off dates.
• Produce accurate reporting: daily/weekly registration dashboards; rooming lists; monthly, quarterly, and annual program reports.
• Prepare participant materials: name badges, agendas, welcome communications, travel itineraries.
• Communicate clearly with participants and hotels to confirm accurate travel, room, and program details.
• Deliver high-satisfaction support: troubleshoot and resolve participant issues with speed, empathy, and program knowledge.
• Manage vendors and partners: maintain strong relationships with hotels, transportation, and food vendors; support rate/terms negotiations and service delivery.
• Conduct unannounced service checks to assess vendor performance; document findings and drive corrective actions.
• Maintain data and support invoicing with accurate headcounts, room nights, and change logs.
• Track program SLAs, budgets, and timelines; flag risks early and execute mitigation plans.
• Collaborate on special assignments and cross-functional projects as needed.
• Contribute to SOPs, playbooks, and continuous improvement across tools and workflows.

Job description

Etherio is seeking a Client Program Manager in Atlanta hybrid role to own training program operations and ensure seamless attendee experiences. You will coordinate logistics, manage vendors, maintain data, and drive continuous improvement across workflows.

In this role, you will produce detailed reporting, prepare attendee materials, and deliver proactive support to participants and hotels, while collaborating with cross-functional teams to optimize processes and SOPs.