Client Program Manager

Etherio Group; Atlanta (GA); On-site; USD 42,000 - 66,000; Full time

Job summary

Etherio is seeking a Program Logistics Coordinator in Atlanta to own day-to-day training program operations for clients. You’ll manage registration reports, coordinate travel and onsite logistics, handle vendor partners, and resolve issues in real time so attendee experiences are seamless.

You will also keep data clean, reporting tight, and continuously look for ways to improve how we deliver. This role focuses on cross-functional collaboration and process improvement across events and programs.

Responsibilities

• Coordinate end-to-end logistics: air, ground transportation, and hotel blocks; manage rooming lists and cut-off dates.
• Produce accurate reporting: daily/weekly registration dashboards; rooming lists; monthly, quarterly, and annual program reports.
• Prepare participant materials: name badges, agendas, welcome communications, travel itineraries.
• Communicate clearly with participants and hotels to confirm accurate travel, room, and program details.
• Deliver high-satisfaction support: troubleshoot and resolve participant issues with speed, empathy, and program knowledge.
• Manage vendors and partners: maintain strong relationships with hotels, transportation, and food vendors; support rate/terms negotiations and service delivery.
• Conduct unannounced service checks to assess vendor performance; document findings and drive corrective actions.
• Maintain data and support invoicing with accurate headcounts, room nights, and change logs.
• Track program SLAs, budgets, and timelines; flag risks early and execute mitigation plans.
• Collaborate on special assignments and cross-functional projects as needed.
• Contribute to SOPs, playbooks, and continuous improvement across tools and workflows.

Job description

Job Description: Role overview

You’ll be one of the primary day-to-day owners of our clients’ training program operations. You’ll manage registration reports, coordinate travel and onsite logistics, handle vendor partners, and resolve issues in real time so attendee experiences are seamless. You’ll also keep data clean, reporting tight, and continuously look for ways to improve how we deliver.

What you’ll do

• Coordinate end-to-end logistics: air, ground transportation, and hotel blocks; manage rooming lists and cut-off dates.
• Produce accurate reporting: daily/weekly registration dashboards; rooming lists; monthly, quarterly, and annual program reports.
• Prepare participant materials: name badges, agendas, welcome communications, travel itineraries.
• Communicate clearly with participants and hotels to confirm accurate travel, room, and program details.
• Deliver high-satisfaction support: troubleshoot and resolve participant issues with speed, empathy, and program knowledge.
• Manage vendors and partners: maintain strong relationships with hotels, transportation, and food vendors; support rate/terms negotiations and service delivery.
• Conduct unannounced service checks to assess vendor performance; document findings and drive corrective actions.
• Maintain data and support invoicing with accurate headcounts, room nights, and change logs.
• Track program SLAs, budgets, and timelines; flag risks early and execute mitigation plans.
• Collaborate on special assignments and cross-functional projects as needed.
• Contribute to SOPs, playbooks, and continuous improvement across tools and workflows.

Etherio is committed to embracing diversity and inclusion in our hiring practices and in experiences as team members. Etherio is an equal opportunity employer. We believe that the most effective way to invite and retain a diverse workforce is to build an enduring culture of inclusion and belonging. The Firm does not discriminate in employment because of race, creed, national origin, religion, age, color, sex, marital status, sexual orientation, gender identity, disability, citizenship status or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

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At Etherio, we have a purpose that drives all we do: We create meaningful partnerships, experiences, and connections that fuel growth and accelerate success for our clients and those they impact. Every day, we deliver creative, customer-focused solutions for our corporate and association clients - one meeting, event, or membership experience at a time. We recognize that to deliver that experience for our clients, we have to deliver it for our own team members as well. Whether you work in one of our offices or virtually, we're committed to supporting your learning and growth by providing opportunities for partnerships, experiences and connections that will accelerate your own success. Together we live out our core values, celebrate each other’s wins, learn lessons from our failures, and pursue excellence together.