Client Program Manager, AI Platform Delivery

Publicis Groupe Holdings B.V; Chicago (IL); On-site; USD 100,000 - 125,000; Full time

Job summary

Publicis Groupe is seeking a ClientProgramManager to guide the end-to-end rollout of Marcel for a major global client. You will work hands-on at the intersection of product, design, engineering, marketing, and communications while partnering with Publicis leadership to leverage the full breadth of our capabilities.

The role requires 4–7 years of leadership of complex programs for enterprise clients, strong agile delivery skills, and proven stakeholder management in a global matrixed environment.

Qualifications

• 4-7 years leading complex programs or product launches for enterprise clients.
• Proven record steering platform implementations within media operations or content-driven environments.
• Comfortable in global, matrixed organizations with vertical and horizontal business units.
• Strong command of Agile methodologies and modern delivery tools (Jira, Smartsheet, Confluence).
• Solid business acumen: able to tie program decisions to commercial outcomes, operational KPIs, and ROI.
• Exceptional written and verbal communication; confident presenting to VP and C-suite audiences.
• Gift for creative problem-solving under ambiguity and time pressure.
• Proven influencer who can rally cross-disciplinary teams you do not directly manage.

Responsibilities

• You will be instrumental in helping clients get the most from the Marcel Platform, working on new feature development, and collaborating with stakeholders and cross-discipline teams.
• Plan and align the program: Translate client objectives into a living plan with clear outcomes and success metrics. Refresh scope, budget, and resources each quarter through joint planning sessions.
• Plan meetings, communications, and other checkpoints to keep the team in a state of continuous development.
• Drive cross-functional delivery: Coordinate work streams across product, UX, data, and technology delivery. Run stand-ups, demos, retrospectives, and quarterly business reviews that keep progress visible and decisions timely.
• Champion user-centric and creative problem solving: Leverage analytics and feedback to validate assumptions and refine features, especially those tied to media workflow and content activation.
• Manage senior client relationships: Act as a trusted advisor to leaders across marketing, communications, media operations, and IT.
• Navigate constraints and competing priorities, offering clear recommendations that create mutual value.
• Lead through relationships and influence: Inspire high performance across distributed teams in multiple time zones. Mentor project leads and share best practices across the agency network.

Skills

Program leadership

Agile delivery

Stakeholder management

Communication

Influence & mentorship

Problem solving

Tools

Jira

Smartsheet

Confluence

Job description

Publicis Groupe is seeking a ClientProgramManager to guide the end-to-end rollout of Marcel for a major global client. You will work hands-on at the intersection of product, design, engineering, marketing, and communications while partnering with Publicis leadership to leverage the full breadth of our capabilities.

The role requires 4–7 years of leadership of complex programs for enterprise clients, strong agile delivery skills, and proven stakeholder management in a global matrixed environment.