Global Client Program Manager, Marcel Platform

UNAVAILABLE; New York (NY); On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement 401(k)

Wellness program

Job summary

Publicis Re:Sources is seeking a ClientProgramManager to lead the end-to-end rollout of Marcel for a major global client. You will work hands-on at the intersection of product, design, engineering, marketing, and communications, partnering with Publicis leadership to leverage capabilities.

Success relies on navigating matrixed organizations and client-facing collaboration. The role requires guiding cross-functional delivery, aligning objectives with outcomes, budgets, and timelines.

Qualifications

• 4-7 years leading complex programs or product launches for enterprise clients.
• Proven record steering platform implementations within media operations or content-driven environments.
• Comfortable in global, matrixed organizations with vertical and horizontal business units.
• Strong command of Agile methodologies and modern delivery tools (Jira, Smartsheet, Confluence).
• Solid business acumen: tie program decisions to commercial outcomes, operational KPIs, and ROI.

Responsibilities

• You will be instrumental in helping clients get the most from the Marcel Platform, working on new feature development, and collaborating with stakeholders and cross-discipline teams.
• Plan and align the program: Translate client objectives into a living plan with clear outcomes and success metrics. Refresh scope, budget, and resources each quarter through joint planning sessions.
• Plan meetings, communications, and other checkpoints to keep the team in a state of continuous development.
• Drive cross-functional delivery: Coordinate work streams across product, UX, data, and technology delivery. Run stand-ups, demos, retrospectives, and quarterly business reviews that keep progress visible and decisions timely.
• Champion user-centric and creative problem solving: Leverage analytics and feedback to validate assumptions and refine features, especially those tied to media workflow and content activation.
• Manage senior client relationships: Act as a trusted advisor to leaders across marketing, communications, media operations, and IT.

Skills

Agile methodologies

Stakeholder management

Cross-functional leadership

Communication skills

Tools

Jira

Smartsheet

Confluence

Job description

Publicis Re:Sources is seeking a ClientProgramManager to lead the end-to-end rollout of Marcel for a major global client. You will work hands-on at the intersection of product, design, engineering, marketing, and communications, partnering with Publicis leadership to leverage capabilities.

Success relies on navigating matrixed organizations and client-facing collaboration. The role requires guiding cross-functional delivery, aligning objectives with outcomes, budgets, and timelines.