Global Client Program Manager, Marcel Platform Rollout

Publicis Re:Sources; New York (NY); On-site; USD 100,000 - 125,000; Full time

Job summary

Publicis Re:Sources, the Publicis Groupe shared services arm, is seeking a Client Program Manager to lead the end-to-end Marcel rollout for a major global client. You will work hands-on at the intersection of product, design, engineering, marketing, and communications, partnering with Publicis leadership to leverage capabilities and deliver outcomes.

You will navigate complex, matrixed organizations across time zones, align stakeholders, and drive cross-functional delivery with a user-centric,

Qualifications

• 4-7 years leading complex programs or product launches for enterprise clients.
• Proven record steering platform implementations within media operations or content-driven environments.
• Comfortable in global, matrixed organizations with vertical and horizontal business units.
• Strong command of Agile methodologies and modern delivery tools (Jira, Smartsheet, Confluence).
• Solid business acumen: able to tie program decisions to commercial outcomes, operational KPIs, and ROI.
• Exceptional written and verbal communication; confident presenting to VP and C-suite audiences.
• Gift for creative problem-solving under ambiguity and time pressure.
• Proven influencer who can rally cross-disciplinary teams you do not directly manage.

Responsibilities

• You will be instrumental in helping clients get the most from the Marcel Platform, working on new feature development, and collaborating with stakeholders and cross-discipline teams.
• Plan and align the program: Translate client objectives into a living plan with clear outcomes and success metrics. Refresh scope, budget, and resources each quarter through joint planning sessions.
• Drive cross-functional delivery: Coordinate work streams across product, UX, data, and technology delivery. Run stand-ups, demos, retrospectives, and quarterly business reviews.
• Champion user-centric and creative problem solving: Leverage analytics and feedback to validate assumptions and refine features, especially those tied to media workflow and content activation.
• Manage senior client relationships: Act as a trusted advisor to leaders across marketing, communications, media operations, and IT.
• Lead through relationships and influence: Inspire high performance across distributed teams in multiple time zones.

Skills

Agile methodologies

Cross-functional collaboration

Stakeholder management

Leadership

Tools

Jira

Smartsheet

Confluence

Job description

Publicis Re:Sources, the Publicis Groupe shared services arm, is seeking a Client Program Manager to lead the end-to-end Marcel rollout for a major global client. You will work hands-on at the intersection of product, design, engineering, marketing, and communications, partnering with Publicis leadership to leverage capabilities and deliver outcomes.

You will navigate complex, matrixed organizations across time zones, align stakeholders, and drive cross-functional delivery with a user-centric,