Client Experience Orchestrator

Standard Chartered; Boise (ID); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible working

Wellbeing support

Learning culture

Diversity & inclusion

Job summary

Standard Chartered is seeking a seasoned Client Management professional to orchestrate end-to-end processes and ensure exceptional client experiences in Boise, Idaho. You will engage with Relationship Managers and stakeholders to deliver efficient, compliant service across CCIB and BB segments.

The role emphasizes cross-functional coordination, service excellence, and proactive risk awareness, with a focus on timely onboarding, documentation, and client satisfaction.

Qualifications

• Experience orchestrating end-to-end client management processes.
• Ability to coordinate with RM, product, operations.
• Strong communication and problem-solving skills.

Responsibilities

• Perform end-to-end orchestration across all processes and services managed by Client Management.
• Engage clients throughout process, ensuring seamless delivery and client experience.
• Own and drive execution of processes, working closely with stakeholders and the value chain to deliver excellent client service.
• Provide quality support and advice to Relationship Managers on documentation.
• Deliver excellent service and advice to CCIB and BB clients.

Skills

Stakeholder mgmt

Client relations

English comms

Job description

Standard Chartered is seeking a seasoned Client Management professional to orchestrate end-to-end processes and ensure exceptional client experiences in Boise, Idaho. You will engage with Relationship Managers and stakeholders to deliver efficient, compliant service across CCIB and BB segments.

The role emphasizes cross-functional coordination, service excellence, and proactive risk awareness, with a focus on timely onboarding, documentation, and client satisfaction.