Business Account Manager FSS, Client Solutions

Standard Chartered; New York (NY); Hybrid; USD 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Competitive salary and benefits

Best-in-class 401(k) plan

Robust medical plan coverage

Flexible/hybrid working arrangements

Time-off for parental leave and sabbaticals

Continuous learning opportunities

Zusammenfassung

A leading international bank is seeking an experienced Business Account Manager to manage key client relationships within their client solutions team. The successful candidate will leverage 5-10 years of experience in security services or client service implementation to drive client satisfaction and retention. Responsibilities include contributing to strategic planning and ensuring best-in-class service delivery. The role offers competitive salary, excellent benefits, and opportunities for flexible working arrangements.

Qualifikationen

• 5-10 years of experience in security services or client service implementation.
• Proven experience in revenue retention from existing mandates.
• Strong analytical and strategic thinking skills.
• Excellent communication and stakeholder management skills.

Aufgaben

• Manage important client relationships at the solutions level.
• Contribute to global client management strategy for clients.
• Maximize client satisfaction and long-term contributions.
• Act as a trusted advisor to clients.
• Monitor competitor services and remediate gaps.

Kenntnisse

Analytical skills

Strategic thinking

Communication skills

Stakeholder management

Revenue retention

Jobbeschreibung

Business Account Manager FSS, Client Solutions

We are seeking a Business Account Manager to manage the most important client relationships at the client solutions level for Standard Chartered Bank.

Key Responsibilities

• Manage the most important SS clients residing in-country
• Contribute to and implement the global client management strategy for SS clients
• Manage existing clients to maximize satisfaction and long‑term contribution to the bottom line, ensuring an upward trend of client satisfaction
• Retain existing business and create opportunities for new business referrals to work alongside Sales
• Act as a trusted advisor to the client based on current and future needs to continue developing the client relationship
• Serve as the country escalation point for client issues and requests
• Newsflash / Client Communication Management – India – prepare, ensure accuracy, completeness and timely posting of Newsflashes and other client communications related to market and regulatory developments
• Work closely across the bank to ensure best‑in‑class and quality services for local BAM clients
• Work closely with FI to align and understand client strategic growth opportunities for local BAM clients
• Ensure consistent levels of service and deep understanding of clients, delivering in challenging situations
• Build strong relationships and trust with local BAM clients
• Anticipate and embrace change to retain and build a competitive edge
• Identify innovative solutions to clients’ requirements, maximizing reuse of existing capabilities
• Identify opportunities for growth from existing business and for referrals to work with Sales for new products and services
• Research clients to fully understand their business model and identify innovative ways to anticipate and manage their requirements
• Monitor competitor service offerings to identify and remediate gaps
• Add value to client relationships by developing MI, enabling clients to enhance their own efficiency and interaction with SCB
• Maintain an appropriate commercial balance between client needs and long‑term profitability and efficiency of the business

Qualifications

• 5-10 years of experience in security services, client service implementation, banks & broker dealers
• Proven experience in revenue retention and defense from existing mandates
• Strong analytical and strategic thinking skills
• Excellent communication and stakeholder management skills

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

Benefits

• Competitive salary and benefits in line with our Fair Pay Charter
• Base pay plus discretionary variable pay and a range of attractive bank‑sponsored benefit programs
• Best‑in‑class 401(k) plan with up to 8% employer match
• Robust medical plan coverage with employer‑funded Health Savings Accounts
• Inclusive family building benefits
• Flexible/hybrid working arrangements for many positions
• Time‑off: annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum), volunteering leave (3 days) and minimum global standards for annual and public holidays (combined 30 days minimum)
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first‑aiders and self‑help toolkits
• A continuous learning culture to support growth with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Inclusive and values‑driven organisation that embraces and celebrates unique diversity across teams, business functions and geographies

Employment Type

Full‑time

Seniority Level

Mid‑Senior level