Client Partner (Remote, Charlotte)

Blacksmith Agency LLC; United States; Remote; USD 90,000 - 150,000; Full time

Benefits offered by this job

Base salary + commission

Job summary

Blacksmith Agency LLC is seeking a Client Partner to own a portfolio of recurring clients in a fully remote role. You will manage retention, renewals and early warnings, while identifying and closing upsell opportunities across a seven-figure annual quota.

You’ll coordinate with strategists and delivery teams to ensure a single, clear voice for the client. The role requires agency account management experience, a proven track record of keeping clients and selling more work, and comfort with a

Qualifications

• Agency account management experience in marketing, digital, creative or advertising agencies.
• Proven ability to retain clients and upsell with measurable results.
• Comfort carrying a sales quota.
• Clear, calm communication with senior client stakeholders.

Responsibilities

• Retention across your book: manage relationships, renewals and early warnings for drift.
• Upsells and expansion: identify next projects and sell them.
• Maintain a seven-figure annual quota across retention and upsells.
• Collaborate with strategists and delivery teams to present one clear client voice.

Skills

Agency account management

Client relationships

Quota-driven selling

Clear communication

Job description

About The Role

Blacksmith Agency is a remote digital agency running paid media, SEO, CRO and web for marketing-led brands. As Client Partner you own an established book of recurring agency clients. Our sales team wins new clients; you keep them and grow them.

Blacksmith Agency

• Account Management
• Full time
• Remote (USA or Canada)

What You Will Own

• Retention across your book: the relationship, the renewal and the early warning when an account is drifting.
• Upsells and expansion: finding the next project inside each client and selling it.
• A seven-figure annual quota across retention and upsells.
• Working with the strategists and delivery team who run the work, so the client hears one clear voice.

What You Need

• Agency account management experience. Marketing, digital, creative or advertising agency. This is a must.
• A record of keeping clients and selling them more work, with numbers you can walk us through.
• Comfort carrying a quota.
• Clear, calm communication with senior client stakeholders.

Base plus commission, split 50/50.