Client Success Manager (Remote, Minneapolis)

Blacksmith Agency LLC; Minneapolis (MN); Remote; USD 65,000 - 100,000; Full time

Benefits offered by this job

Remote work (USA or Canada)

Job summary

Blacksmith Agency is seeking a Client Success Manager to own a growing book of recurring agency clients. This full-time, remote role lets you manage relationships, renewals, and expansions while your team delivers results under one consistent voice.

You will drive retention, upsell opportunities, and a seven-figure annual quota across retention and upsells. Candidates should have agency account management experience, a proven track record with numbers, and strong communication with senior

Qualifications

• Agency account management experience is required.
• Proven track record of keeping clients and expanding accounts with concrete numbers.
• Comfort carrying a quota.
• Clear, calm communication with senior client stakeholders.

Responsibilities

• Own retention across your book, managing relationships and renewals.
• Identify and close upsell opportunities within each client account.
• Hit a seven-figure annual quota across retention and upsells.
• Coordinate with strategists and delivery teams to present a unified client voice.

Skills

Agency account management

Client retention & upselling

Quota management

Clear communication with stakeholders

Job description

About The Role

Blacksmith Agency is a remote digital agency running paid media, SEO, CRO and web for marketing-led brands. As Client Success Manager you own an established book of recurring agency clients. Our sales team wins new clients; you keep them and grow them.

Blacksmith Agency

• Account Management
• Full time
• Remote (USA or Canada)

What You Will Own

• Retention across your book: the relationship, the renewal and the early warning when an account is drifting.
• Upsells and expansion: finding the next project inside each client and selling it.
• A seven-figure annual quota across retention and upsells.
• Working with the strategists and delivery team who run the work, so the client hears one clear voice.

What You Need

• Agency account management experience. Marketing, digital, creative or advertising agency. This is a must.
• A record of keeping clients and selling them more work, with numbers you can walk us through.
• Comfort carrying a quota.
• Clear, calm communication with senior client stakeholders.

• Base plus commission, split 50/50.