Client Operations & Reporting Coordinator

Gallagher; Livonia (MI); Hybrid; Confidential; Full time

Job summary

Gallagher Benefit Services seeks an entry-level Account Associate/Processing Center professional to support DEV clients and project teams. You will coordinate mailings, draft reports, track timelines, and respond to client inquiries to ensure timely deliverables.

The role requires a Bachelor's degree, strong writing and communication skills, and proficiency with Microsoft Word and Excel. A collaborative, organized, and detail-oriented mindset is essential for success in a hybrid work environment.

Qualifications

• Bachelor's degree required; no experience required.
• Excellent writing, communication, and interpersonal skills.
• Ability to work in a team environment and participate on project teams as needed.
• Strong organizational and time management skills with the ability to manage multiple clients and work independently.

Responsibilities

• Coordinate workflow in the Processing Center to meet due dates.
• Generate regular and ad hoc status reports and coordinate client conference calls.
• Track client project timelines and deliverables; provide reminders to staff.
• Manage client inquiries and incoming emails; respond promptly.
• Monitor client file feeds to ensure mailing timelines are met.
• Triage client communications and prepare documentation with consistency and accuracy.
• Support day-to-day Processing Center operations and maintain high-quality service.

Skills

Communication

Interpersonal skills

Teamwork

Time management

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

Job description

Gallagher Benefit Services seeks an entry-level Account Associate/Processing Center professional to support DEV clients and project teams. You will coordinate mailings, draft reports, track timelines, and respond to client inquiries to ensure timely deliverables.

The role requires a Bachelor's degree, strong writing and communication skills, and proficiency with Microsoft Word and Excel. A collaborative, organized, and detail-oriented mindset is essential for success in a hybrid work environment.