Client Success & Operations Associate

Arthur J. Gallagher & Co. (AJG); Ocala (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical/dental/vision plans

Life and accident insurance

401(K) and Roth options

Tax-advantaged accounts (HSA, FSA)

Educational expense reimbursement

Paid parental leave

Digital mental health services

Flexible work hours

Training programs

Gallagher Thrive program

Charitable matching gift program

Job summary

Gallagher Benefit Services, a unit of Arthur J. Gallagher & Co., seeks an administrative professional to help the branch stay organized and responsive, handle day-to-day workflow and routine client needs, and keep data, documents, and timelines on track.

Requires a high school diploma plus 1 year of experience and proficiency in Microsoft Office and basic math. Preferred: associate degree or certification and experience managing client relationships.

Qualifications

• High School diploma/equivalent plus 1 year directly applicable experience.
• Proficiency in Microsoft Office and basic math skills.
• Strong written and verbal communication skills.
• Preferred: Associate's degree, professional certification, or equivalent training and experience.

Responsibilities

• Support day-to-day workflow and routine client needs to keep the branch organized and responsive.
• Use the right tools, follow process steps, and keep data, documents, and timelines on track.
• Assist production and client service colleagues by taking on tasks that improve service for clients.
• Keep track of details and follow steps carefully.
• Support clients and colleagues by phone, email, and written updates.

Skills

Microsoft Office

Basic math

Strong communication

Education

High School diploma or equivalent

Associate's degree or certification (preferred)

Tools

None

Job description

Gallagher Benefit Services, a unit of Arthur J. Gallagher & Co., seeks an administrative professional to help the branch stay organized and responsive, handle day-to-day workflow and routine client needs, and keep data, documents, and timelines on track.

Requires a high school diploma plus 1 year of experience and proficiency in Microsoft Office and basic math. Preferred: associate degree or certification and experience managing client relationships.