Client Operations Manager - Scope, Budget & Onboarding

Publicis Commerce; Chicago (IL); Hybrid; USD 75,000 - 108,000; Full time

Benefits offered by this job

Paid family care

Adoption support

Fertility support

Pet adoption assistance

Tuition assistance

Flexible time off

Matching gifts

Work from anywhere program

Job summary

Publicis Commerce is seeking a Manager, Client Operations to lead a high-performing team and ensure efficient scoping, budgeting, and process execution. The role supports the Operations Director and client leads, aligning resources to deliver best-in-class service.

Applicants should have a bachelor’s degree in advertising/marketing and 3+ years in marketing or operations, preferably in agency or project management, with strong proficiency in MS Office.

Qualifications

• Bachelor’s degree in advertising, marketing, business or related field
• 3+ years of marketing or operations experience, agency or project management preferred
• Interest in the operations discipline
• Experience in shopper marketing is a plus
• Proficiency in Word, Excel and PowerPoint
• Ability to manage time, adhere to strict timelines, multitask and work under pressure
• Ability to support client operations and procurement
• Detail oriented
• Proactive and dependable in execution
• Enthusiastic, solution-oriented attitude
• Desire to learn all aspects of the assigned client scope and tactics
• Effective interpersonal skills across functions
• Conscientious work ethic

Responsibilities

• Assist Operations Lead and Client Lead with annual scope development and custom scope enhancements
• Own staff allocation and budget reports
• Manage scopes and ensure the team is funded and reports 90% billable
• Support building tools to assist scoping (e.g., AI/Marilyn integration)
• Help implement new roles or ways of working to meet client needs
• Coordinate and recap weekly meetings on issues and updates
• Support in developing and contributing to QBRs
• Execute solutions to resolve issues
• Coordinate RFI/RFP responses to identify needs, resources, and staff allocation
• Coordinate agenda/content for VP team meetings
• Work with Project Management on monthly financial updates
• Optimize funding/utilization based on monthly reports
• Help onboard new team members and clients
• Deploy training to improve productivity (e.g. brief training)
• Schedule and participate in ongoing best practices forums

Skills

Operations experience

Agency experience

MS Office proficiency

Detail oriented

Cross-functional teamwork

Education

Bachelor’s degree in advertising, marketing, business

Tools

Word

Excel

PowerPoint

Job description

Publicis Commerce is seeking a Manager, Client Operations to lead a high-performing team and ensure efficient scoping, budgeting, and process execution. The role supports the Operations Director and client leads, aligning resources to deliver best-in-class service.

Applicants should have a bachelor’s degree in advertising/marketing and 3+ years in marketing or operations, preferably in agency or project management, with strong proficiency in MS Office.