Hybrid Client Operations Manager

Publicis Groupe Holdings B.V; Chicago, Troy, Cincinnati (IL, MI, OH); Hybrid; USD 75,000 - 108,000; Full time

Benefits offered by this job

Paid time off

401k

Flexible working arrangements

Wellness benefits

Job summary

Publicis Commerce is seeking a Manager of Client Operations to ensure efficient team workflows, maintain high quality, and support the Operations Director. Candidates must live within commuting distance to Detroit (Troy), Chicago, or Cincinnati for hybrid work.

The role covers onboarding, training, and financials, with a focus on scoping, budgeting, and 90% billable targets, plus development of scoping tools and weekly reviews.

Qualifications

• Bachelor’s degree in advertising, marketing, business or related field.
• 3+ years of marketing or Operations experience, agency or project management experience preferred.
• Proficiency in Word, Excel and PowerPoint.

Responsibilities

• Assist Operations Lead and Client Lead with annual scope development and custom scope enhancements.
• Own staff allocation and budget reports.
• Manage scopes and process to ensure team is both funded and reports at 90% billable.
• Support the building of tools to assist in the scoping process (e.g., AI/Marilyn integration).
• Help implement new roles or ways of working to meet client needs.
• Coordinate and recap weekly meetings to discuss present and future issues/updates.
• Support Operations Lead and Client Lead in developing and contributing to QBRs.

Skills

MS Word

MS Excel

PowerPoint

Detail oriented

Multitasking

Interpersonal skills

Time management

Education

Bachelor’s degree in advertising, marketing, business

Job description

Publicis Commerce is seeking a Manager of Client Operations to ensure efficient team workflows, maintain high quality, and support the Operations Director. Candidates must live within commuting distance to Detroit (Troy), Chicago, or Cincinnati for hybrid work.

The role covers onboarding, training, and financials, with a focus on scoping, budgeting, and 90% billable targets, plus development of scoping tools and weekly reviews.