Client Operations Manager - Hybrid (Midwest)

Publicis Commerce; Troy (MI); Hybrid; USD 75,000 - 108,000; Full time

Benefits offered by this job

Paid Family Care

Adoption & Fertility support

Pet adoption support

Employee Assistance & Wellness

Tuition Assistance

Flexible time off

Matching Gifts

Flexible working arrangements

Work Your World program

Employee Resource Groups

Job summary

Publicis Commerce seeks a Manager, Client Operations to lead a high‑performing team ensuring top‑quality work within scope. The role emphasizes staffing, budgeting, onboarding, and process optimization for client programs.

Hybrid work options are available for candidates within commutable distance to Detroit (Troy), Chicago or Cincinnati. A strong background in marketing or operations and a proactive, solution‑oriented mindset are essential.

Qualifications

• Bachelor’s degree in advertising, marketing, business or related field.
• 3+ years of marketing or operations experience, agency or project management preferred.
• Proficiency in Word, Excel and PowerPoint.

Responsibilities

• Assist Operations Lead and Client Lead with annual scope development and custom scope enhancements.
• Own staff allocation and budget reports.
• Manage scopes and process to ensure team is funded and reports at 90% billable.
• Support the building of tools to assist in the scoping process (e.g., AI/Marilyn integration).
• Help implement new roles or ways of working to meet client needs.
• Coordinate and recap weekly meetings to discuss present and future issues/updates.
• Support Operations Lead and Client Lead in developing and contributing to QBRs.
• Execute solutions to resolve issues.
• Work closely with Operations Lead and New Business lead on RFI/RFP responses to identify needs or resources, as well as determining appropriate allocation, budgets and staff recommendations.
• Coordinate agenda and content for VP team meetings.

Skills

3+ Years of marketing or Operations

Interest in the Operations discipline

Word, Excel, PowerPoint proficiency

Time management under pressure

Effective interpersonal skills

Conscientious work ethic

Desire to learn client scope and tact

Enthusiastic, solution-oriented

Proactive in seeking responsibility

Dependability in team execution

Education

Bachelor’s degree in advertising, marketing, business or related field

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Publicis Commerce seeks a Manager, Client Operations to lead a high‑performing team ensuring top‑quality work within scope. The role emphasizes staffing, budgeting, onboarding, and process optimization for client programs.

Hybrid work options are available for candidates within commutable distance to Detroit (Troy), Chicago or Cincinnati. A strong background in marketing or operations and a proactive, solution‑oriented mindset are essential.