Client Operations Leader

Publicis Collective; New York (NY); On-site; USD 149,340 - 239,148; Full time

Job summary

Publicis Groupe seeks a VP, Director, Client Operations to lead three pillars—Budgets & Compliance, Tools & Systems, and Vendor Management—for a high-visibility client. You will drive operational excellence across client financials, data governance, and system management.

You will oversee and support billing, audits, and governance, while shaping process improvements and best practices through collaboration with Strategy, Investment, and HR.

Qualifications

• 10+ years of agency experience in operations preferred.
• Strong leadership and communication skills.
• Experience with financial/billing systems and governance.

Responsibilities

• Lead strategic priorities and talent management with VP+ leadership.
• Oversee a team of 10+ and ensure timely, accurate client deliverables.
• Manage financial tasks including budgets, billing, and audits.
• Standardize systems and processes across markets and vendors.
• Collaborate with Strategy, Investment, and HR to improve efficiency.

Skills

Leadership

Cross-functional collaboration

Data analysis

Process improvement

Education

Bachelor's degree

Tools

MediaTools

MediaOcean

Prisma

Job description

Publicis Groupe seeks a VP, Director, Client Operations to lead three pillars—Budgets & Compliance, Tools & Systems, and Vendor Management—for a high-visibility client. You will drive operational excellence across client financials, data governance, and system management.

You will oversee and support billing, audits, and governance, while shaping process improvements and best practices through collaboration with Strategy, Investment, and HR.