Client Operations Manager

Conservice; Logan (UT); Hybrid; USD 22,000 - 31,000; Full time

Job summary

Conservice, based in Utah, seeks a Client Operations Manager to serve as the primary contact for a portfolio of client accounts. You will blend strategic analysis with relationship management, delivering timely reports and improvements in service delivery.

In a hybrid in-office schedule (Tue-Thu in office; Mon and Fri remote/office), you will collaborate with Account Managers and cross-functional teams to ensure accurate workflows and strong client outcomes.

Qualifications

• Clear communication skills in verbal and written form.
• Strong analytical thinking with the ability to reason through challenges and make independent decisions.
• Excellent time-management and prioritization under pressure.
• High emotional intelligence and relationship-building abilities.
• Proficient with Microsoft Excel, Word, and Google Workspace.

Responsibilities

• Serve as the primary contact and trusted advisor for assigned client portfolio and lead regular performance calls.
• Partner with internal Account Managers and cross-functional teams to ensure seamless service delivery and high client satisfaction.
• Prioritize daily workload strategically, triage requests by urgency and impact, and identify process improvements.
• Oversee data reporting and generate standard and custom portfolio reports, collaborating with IT on complex requests.
• Identify data inconsistencies and escalate challenges to leadership for long-term solutions.

Skills

Clear communicator

Analytical thinker

Prioritization master

Relationship builder

Tech-savvy

Tools

Excel

Word

Google Workspace

Job description

Location -In office, or Hybrid (In office Tuesday, Wednesday and Thursday) and remote or in office on Monday and Fridays

Wage: Starting wage at $19.40/hour plus performance based tiers (The average wage for this team is $22.98.)

Why Join Us?

Are you a sharp problem-solver who thrives on building strong relationships and tackling complex challenges? As a Client Operations Manager, you will serve as the primary point of contact and trusted advisor for our core client accounts, blending high-level analytical strategy with top-tier relationship management.

We offer a fast-paced environment where your independent thinking, strategic organization, and clear communication directly impact our team and client success.

What You’ll Do

Client Relationship & Strategic Management

• Act as the primary point of contact and trusted advisor for your assigned portfolio of clients.

• Lead regular client performance calls, clearly explaining complex cause-and-effect scenarios and performance metrics.

• Partner closely with internal Account Managers and cross-functional teams to ensure seamless service delivery and high client satisfaction.

Workflow Optimization & Execution

• Prioritize and manage your daily workload strategically, triaging incoming requests based on urgency and impact.

• Identify recurring client trends and propose process or system improvements to elevate service standards.

• Delegate and track resolution pathways with internal teams to ensure prompt, accurate support.

• Oversee utility management and bill payment workflows to maintain high operational accuracy.

Problem-Solving & Data Reporting

• Analyze, identify, and fix data inconsistencies across the client service lifecycle.

• Generate standard and custom portfolio reports using company software (collaborating with IT on complex custom requests).

• Proactively elevate potential challenges to leadership and collaborate on long-term solutions.

What We’re Looking For

• Clear Communicator: Ability to break down complex ideas into simple, professional language—both verbally and in writing.

• Analytical Thinker: Strong critical thinking skills with the confidence to reason through challenges and make sound, independent decisions.

• Prioritization Master: Exceptional time-management skills; cool under pressure when handling urgent, competing deadlines.

• Relationship Builder: High emotional intelligence, coachable mindset, and a passion for creating lasting partnerships.

• Tech-Savvy: Intermediate proficiency with Microsoft Excel, Word, and Google Workspace applications.

Qualifications & Experience

• Direct customer support, account management, or client relations experience preferred.

• Experience with specialized portfolio/utility management software (e.g., Conservice / Synergy) is a major plus.

• Internal Candidates: 6+ months of company experience with strong knowledge of internal workflows preferred.