Telecom Account Specialist – Expense & Inventory Management 3656664

Axiom Path; Cornelius (NC); On-site; USD 52,000 - 70,000; Full time

Job summary

Axiom Path is seeking an operations-oriented professional to join our telecom and inventory management team in Cornelius, NC. You will manage telecom inventory, validate data, and support billing and financial reconciliations while serving as the primary contact for client accounts.

You will collaborate with procurement, warehouse, finance, and sales to ensure smooth service delivery, renewals, and proposals. A strong attention to detail and customer-focused communication are essential.

Qualifications

• 3 to 5 years of telecom experience including carrier products, ordering, and billing.
• 3 to 5 years in account support, operations, inventory management, or related functions.
• Familiarity with carrier services and lifecycle of orders, inventory, billing.
• Experience with ERP/CRM or similar business systems preferred.
• Detail-oriented with strong documentation and data accuracy.
• Strong written and verbal communication with a customer focus.
• Ability to learn proprietary platforms quickly.
• Bachelor's or higher in Business, IT, Operations, or related field preferred; experience considered.

Responsibilities

• Manage and reconcile telecom and technology inventory using proprietary platforms, ERP systems.
• Maintain accurate inventory, client, service, and operational records.
• Assist with inventory audits, cycle counts, physical verification, and asset verification.
• Support telecom-related accounting activities including AP/AR, costing, data validation, reconciliations, and variance reporting.
• Act as day-to-day contact for assigned client accounts, responding to inquiries and coordinating follow-up across internal teams.
• Maintain client documentation and support recurring account reviews and communications.
• Partner with procurement, warehouse, operations, finance, account management, and other teams to resolve issues and maintain accurate service delivery.
• Support renewals, proposals, pricing updates, and basic service-expansion opportunities.
• Document processes and identify opportunities to improve workflows, operating efficiency, data quality, and the overall client experience.

Skills

Telecom knowledge

Account support

Cross-functional coordination

Data validation

Attention to detail

Customer communication

ERP familiarity

Billing & invoicing

Problem solving

Education

Bachelor's degree

Tools

ERP system

CRM

Inventory software

Job description

Be Part Of A Dynamic Team

Join an established technology services organization specializing in telecom expense management, mobility management, enterprise technology solutions, and communication asset management. The organization helps businesses gain better visibility and control over telecom spend, inventory, assets, and service operations through a combination of technology, structured processes, and dedicated service expertise. Its approach emphasizes accurate data, operational accountability, and long-term client support.

This role sits at the intersection of telecom operations, inventory management, financial administration, and client account support, making it an excellent opportunity for someone who enjoys working with customers while staying close to the operational details that keep services running smoothly.

What's In Store For You

• Onsite opportunity in Cornelius, North Carolina, Monday through Friday.
• Build deeper expertise in telecom expense and inventory management within an established technology services environment.
• Gain exposure across client account management, telecom carrier operations, inventory, billing, financial reconciliation, and service delivery.
• Work cross-functionally with account management, procurement, warehouse, finance, operations, and sales teams.
• Grow within a role designed for a developing professional interested in expanding their account management and telecom operations expertise.

How You Will Make An Impact

• Manage and reconcile telecom and technology inventory using proprietary platforms, ERP systems, and established inventory-control processes.
• Maintain accurate inventory, client, service, and operational records to support reliable reporting and service delivery.
• Assist with inventory audits, cycle counts, physical verification, and identification of obsolete, slow-moving, or damaged assets.
• Support telecom-related accounting activities including AP/AR, costing, data validation, reconciliations, and variance reporting.
• Act as a day-to-day contact for assigned client accounts, responding to inquiries and coordinating follow-up across internal teams.
• Maintain client documentation and service information while supporting recurring account reviews and communications.
• Partner with procurement, warehouse, operations, finance, account management, and other teams to resolve issues and maintain accurate service delivery.
• Support renewals, proposals, pricing updates, and basic service-expansion opportunities.
• Document processes and identify opportunities to improve workflows, operating efficiency, data quality, and the overall client experience.

Do you bring proven success in telecom account support and carrier operations?

• 3 to 5 years of experience in telecom, including familiarity with carrier products, ordering processes, and billing.
• 3 to 5 years of experience across account support, operations, inventory management, administrative operations, or a closely related function.
• Working knowledge of telecom carrier services and the operational lifecycle surrounding orders, inventory, and billing.
• Experience working with ERP, CRM, inventory management, or similar business systems is preferred.
• Comfortable working extensively with systems, data, documentation, reconciliations, and detailed records.
• Strong attention to detail and ability to maintain accuracy across high-volume operational information.
• Clear written and verbal communication skills with a customer-focused approach.
• Strong organizational, analytical, problem-solving, and cross-functional coordination skills.
• Ability to learn proprietary platforms, workflows, and internal procedures quickly.
• Experience within IT services or managed services environments is a plus.
• Associate or Bachelor's degree in Business, IT, Operations, or a related discipline is preferred; equivalent relevant experience may also be considered.