Client Relationship Mgr

TechDigital Group; Town of Texas (WI); Hybrid; USD 60,000 - 80,000; Full time

Job summary

TechDigital Group is seeking a Client Relationship Manager to build and maintain relationships with key customers. You will create plans to address business needs and ensure client satisfaction through regular meetings and effective communication.

The ideal candidate will have a proven track record in sales and customer relationship management, with strong problem-solving skills and the ability to work well with a team.

Qualifications

• Proven experience as a Client Relationship Manager.
• Track record of meeting and exceeding targets.
• Background in customer service is a plus.

Responsibilities

• Build relationships with key customers.
• Create plans to address clients' business needs.
• Advise clients on profitable processes.
• Schedule regular meetings to ensure satisfaction.
• Act as point of contact for complaints.

Skills

Customer relationship management

Strong sales knowledge

Telecom OSS-BSS understanding

Excellent communication skills

Problem-solving aptitude

Job description

Top Must‑Haves

• Customer relationship management
• Strong sales knowledge
• Good understanding of telecom OSS‑BSS and Products

Proven experience as a Client Relationship Manager. Proven track record of meeting and exceeding targets. Background in customer service industry knowledge is a plus. Experience tracking relevant KPIs (e.g., customer satisfaction). A customer‑oriented attitude. Excellent communication and negotiation skills. Problem‑solving aptitude. Ability to work well with a team.

Responsibilities

• Build relationships with key employees among customers
• Create plans to address client’s business needs
• Advise clients on creating profitable processes
• Schedule regular meetings with customers to ensure they are satisfied
• Act as point of contact for complaints and escalating issues as appropriate
• Help sales team upsell or cross‑sell services and products
• Ensure both the company and clients adhere to contract terms
• Study competition to find new ways to retain customers