Process Manager Telecom Contract & Vendor Lifecycle Management

Kalpavruksh Systems; United States; Híbrido; USD 140.000 - 190.000; Jornada completa

Descripción de la vacante

Context66 is seeking an experienced Program Manager to lead telecom contract lifecycle management and TEM initiatives for a strategic client engagement. You will own vendor relationships, billing governance, and audit-ready contract records in a complex telecom environment.

The role requires 8+ years in related roles, strong negotiation skills, and a track record of cross-functional collaboration with legal, procurement, finance, and technology teams in hybrid work settings.

Formación

• 8+ years in program management, contract management, TEM, or vendor management in telecom.
• Experience with CLM including drafting, negotiating, and renewals.
• Strong TEM knowledge: billing, spend analysis, forecasting.
• Experience with telecom asset/inventory management.
• Proven vendor management and SLA oversight with multi-vendor environments.
• Ability to collaborate with legal, procurement, finance and tech teams.

Responsabilidades

• Own end-to-end contract lifecycle management for telecom vendor and carrier agreements from drafting through renewal and closeout.
• Lead contract negotiations with telecom vendors to secure favorable terms and SLAs.
• Manage renewals, dates, obligations, and renegotiation windows to avoid lapses.
• Maintain a centralized contract repository with audit trails.
• Oversee TEM processes, including spend tracking, forecasting, and invoicing validation.
• Manage AP/AR activity tied to telecom billing and vendor payments.
• Perform spend analysis to identify cost trends and optimization opportunities.
• Drive cost optimization initiatives, service consolidation, and removal of unused services.
• Lead SLA management and vendor performance escalation and remediation.
• Provide executive-level reporting on contract status, spend, and risk.

Conocimientos

Program management

Contract management

Telecom expense management

Vendor management

Contract negotiations

Stakeholder management

Cost optimization

Cross-functional leadership

Educación

PMP or similar certification

Herramientas

Asignet

Tangoe

Calero

MOBI

Cass Information Systems

Descripción del empleo

Job Description

Title: Process Manager Telecom Contract & Vendor Lifecycle Management (TEM)
Location :Mumbai, Pune, Hyderabad

Work Model: Hybrid
Experience: 8+ years
Domain: Telecom | Contract Lifecycle Management (CLM) | Vendor & Spend Management

Context66 is a Data, AI, and Enterprise Architecture services company focused on engineering the context that powers AI.

We help enterprises transform fragmented data, systems, documents, and business knowledge into trusted, governed, reusable, and AI-ready enterprise context. Our work spans modern data foundations, enterprise data architecture, integration, semantic layers, knowledge graphs, GraphRAG, ontologies, metadata, intelligent automation, and production-grade AI systems.

We believe AI does not scale on data alone. It scales on trusted context.

Role Overview

• Context66 is looking for an experienced Program Manager to support a strategic client engagement.
• The ideal candidate combines program management discipline with deep expertise in telecom contract lifecycle management, vendor management, and telecom expense management (TEM).
• Own contracts, billing, inventory, and vendor relationships across a large, complex telecom environment.
• Prior experience managing enterprise telecom contracts, carrier relationships, and spend optimization programs is a strong advantage.

Key Responsibilities

Contract Lifecycle Management (CLM)

• Own end-to-end contract lifecycle management for telecom vendor and carrier agreements, from drafting through negotiation, execution, renewal, and closeout.
• Lead contract negotiations with telecom vendors and carriers to secure favorable commercial terms, pricing, and SLAs.
• Manage contract renewals proactively, tracking key dates, obligations, and renegotiation windows to avoid lapses or unfavorable auto-renewals.
• Maintain a centralized repository of contracts, amendments, and related documentation with clear audit trails.

Telecom Expense Management (TEM) & Billing

• Oversee Telecom Expense Management (TEM) processes, ensuring accurate tracking, allocation, and forecasting of telecom spend.
• Manage AP/AR (Accounts Payable / Accounts Receivable) activity tied to telecom billing and vendor payments.
• Manage billing and invoice management workflows, validating invoices against contracted rates and resolving discrepancies.
• Conduct regular spend analysis to identify cost trends, anomalies, and optimization opportunities across the telecom portfolio.
• Drive cost optimization initiatives, including rate renegotiation, service consolidation, and elimination of unused or duplicate services.

Inventory & Vendor Management

• Maintain accurate inventory management of telecom assets, services, and circuits across the organization.
• Manage relationships with telecom vendors and carriers, holding them accountable to contractual and SLA commitments.
• Lead SLA management, tracking vendor performance against defined service levels and driving corrective action where needed.
• Serve as the primary point of escalation for vendor performance issues and service disruptions.

Dispute Resolution & Governance

• Lead dispute resolution efforts with telecom vendors, including billing discrepancies, service credits, and contractual disagreements.
• Establish governance frameworks, reporting cadences, and escalation paths for contract and vendor performance.
• Partner with legal, procurement, and finance teams to ensure compliance with contractual and regulatory requirements.
• Provide executive-level reporting on contract status, vendor performance, spend trends, and risk exposure.

Understanding Of

• Line Provisioning & Order-to-Activate.
• Line Decommissioning & Reclamation.
• Invoicing, Billing & Cost Assurance.
• Contracting & Commercial Management.
• Vendor & Carrier Management.
• Aggregator Management.
• Intake Request Management.
• Policy, Governance & Compliance.

Required Experience and Skills

• 8+ years in Program Management, Contract Management, Telecom Expense Management, or Vendor Management roles.
• Proven experience with Contract Lifecycle Management (CLM), including contract negotiations and renewals.
• Strong background in Telecom Expense Management (TEM), billing and invoice management, and spend analysis.
• Experience with inventory management of telecom assets and services.
• Demonstrated success in dispute resolution and vendor management, including SLA management.
• Track record of driving cost optimization across large telecom portfolios.
• Strong negotiation, analytical, and stakeholder management skills.
• Ability to work cross-functionally with legal, procurement, finance, and technology teams.

Preferred / Good to Have

• Experience with TEM platforms/tools (e.g., Asignet, Tangoe, Calero, MOBI, Cass Information Systems, or similar).
• Familiarity with telecom carrier ecosystems, BSS/OSS systems, and network services.
• Experience working with enterprise-scale, multi-vendor telecom environments.
• PMP or similar program/contract management certification.
• Prior experience supporting Fortune 500 or hyperscale client engagements.