Client Operations Assistant

Talentoma; Michigan; Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health coverage

Paid leave

Maternity leave

Bonus opportunities

Stipends

Job summary

Talentoma is hiring a Client Operations Assistant to provide administrative support for the client operations team. This fully remote role is based in Michigan, United States, requiring a 40-hour weekly commitment and variable shift times.

You will manage client requests, update shared systems, and coordinate with internal teams to ensure timely responses. No prior experience is required, but strong communication and organizational skills are essential for success.

Qualifications

• High school diploma or equivalent is required.
• No previous experience required; related clerical tasks are a plus.
• Strong written and verbal communication for requesting details and sharing updates.
• Ability to learn standard systems and follow established procedures.

Responsibilities

• Review client emails and sort requests into queues.
• Verify details with clients and gather missing information.
• Enter dates, owners, and progress in Airtable for consistency.
• Create and update tasks in ClickUp with context and dependencies.
• Consult knowledge base before drafting routine client updates.
• Organize files in Dropbox with proper naming conventions.
• Prepare talking points for client meetings and capture decisions.
• Follow up on updates and communicate progress without commitments.
• Escalate unclear requests to the operations lead with a concise summary.
• Close items after actions are completed with complete notes.

Skills

Clear communication

Attention to detail

Organizational skills

Remote work readiness

Written and verbal communication

Education

High school diploma or equivalent

Tools

Front

Airtable

ClickUp

Coda

Dropbox

GoToMeeting

Job description

Monthly Pay

$3,721 - $5,558 USD per month

Summary

Clear updates and organized requests help clients receive dependable service without unnecessary delays. The Client Operations Assistant provides administrative support within the client operations team and works under an operations team lead. This role works with clients, account contacts, and internal service teams to keep request details, assigned tasks, and next steps organized. This is a fully remote, desk-based position offering work from home in Michigan, United States. The role requires a 40-hour weekly commitment. Working days and shift times may vary.

Job Responsibilities

• Review incoming client emails through a shared inbox such as Front, identify the requested assistance, and place each item in the appropriate work queue.
• Check request details against existing client information, confirm the contact and service involved, and ask for missing information before arranging the next step.
• Enter request dates, assigned owners, expected responses, and progress updates using a Spreadsheets and data entry tool such as Airtable, keeping entries clear and consistent.
• Create and update assigned tasks in a Project management tool such as ClickUp, linking relevant context and identifying dependencies that could delay completion.
• Consult a knowledge base such as Coda to locate approved service information, established procedures, and response guidance before preparing routine client updates.
• Organize working files using a file-sharing platform such as Dropbox, applying agreed naming conventions and sharing access only with the appropriate internal contacts.
• Prepare discussion points for client service meetings held through a video conferencing platform such as GoToMeeting, then capture decisions and assigned next steps.
• Follow up with internal owners when updates are due, relay confirmed progress to clients, and note outstanding questions without promising unapproved completion dates.
• Escalate unclear requests, repeated delays, and conflicting instructions to the operations team lead, providing a concise summary of previous actions and remaining needs.
• Confirm completed actions with the responsible team, update request status, and close assigned items; quality is judged by accuracy, turnaround, complete notes, and follow-up.

Qualifications

• High school diploma or equivalent.
• No experience required; related experience supporting client requests, shared inboxes, or routine office tasks is preferred.
• Basic understanding of how client requests move between administrative support staff, account contacts, and the teams responsible for service delivery.
• Willingness to learn the named systems, maintain accurate task updates, and use established instructions rather than make unsupported service commitments.
• Clear written and verbal communication for requesting missing details, summarizing progress, and passing complete context to another team member.
• Ability to compare information carefully, recognize missing details, and organize several assigned requests according to the team lead's priorities.
• A reliable computer, high-speed internet, and quiet private workspace suitable for handling client information and participating in remote conversations.
• Availability for the 40-hour weekly commitment and agreed working days and shift times, including dependable attendance for scheduled team check-ins.
• Authorization to work in the United States.
• Fully remote work supporting client operations from home in Michigan.
• Structured onboarding and training on Front, Airtable, ClickUp, Coda, Dropbox, and GoToMeeting, with guided practice on routine workflows.
• Regular check-ins with the team lead to review questions, priorities, and development needs.
• Build practical skills in client correspondence, request tracking, task organization, and clear operational handoffs.
• Health coverage, paid leave, maternity leave, bonus opportunities, and stipends.